Emily Do Email & Phone Number

Hai Phong, VN

Hai Phong City, Vietnam

• Delivered Power BI reports for cross-functional departments to enhance decision-making:
• Stock Report: Automated manual tasks, cutting effort by 20% and improving operational efficiency.
• PCCR: Monitored project costs for vessel development, integrating data on labour, materials, and unforeseen expenses.- Led user acceptance testing (UAT), reducing software defects by 22% pre-deployment through.

Hanoi, Hanoi, Vietnam

• Participated in multiple team projects and successfully implemented fintech apps and back-office websites, some key products included:
• SoftPOS: a software application accepting contactless payments made with plastic cards, comes with a management portal for operation teams
• Fraud management system: a solution that can assist operators in detecting fraudulent transactions automatically- Performed requirement analysis from BRD/API documents then built technical models and workflow diagrams.

Da Nang City, Vietnam

- Joined various pre-sales teams, performed requirement analysis, and assisted supervisors in preparing proposals for partners, in which over 75% of proposals were accepted- Participated in the implementation phase of 2 projects: order tracking system and TV shopping program; main tasks included conducting meetings with clients, preparing mockups and.

Macquarie Park, New South Wales, Australia

• Developed positive customer relationships through friendly greetings and excellent services
• Detail-oriented skill developed from checking how much stock (i.e: coffee beans, muffins, cakes) needed to be displayed and stored at the end of the day
• Improved teamwork skills including conflict management by handling disagreements among co-workers
• Numeracy skills developed via cash handling, price markdowns, and check approval

Sydney, Australia

• Market research: Conducted market research and analysed data of South Africa and Australia baby food manufacturing industry in order to provide supervisors with an investment strategy for opening a baby formula.
• Worked closely with Consultant Team and Retention team to understand the project requirements and collect data
• First-hand experience with the working process and CRM tools to identify problems, hence propose solutions
• Presented proposals to heads of departments and successfully get approved to implement the team's proposals

Chatswood, New South Wales, Australia

• Obtained customer awareness skills as having primary knowledge of the key ingredients to provide advice to customers who may have allergies
• Be able to work under pressure at peak hours when serving a big queue of 15 to 20 customers every 30 minutes
• Formed a cultural awareness from working with people from different backgrounds

Bachelor Of Commerce - Bcom, Accounting And Finance

Standard Foundation Program, Business/Commerce, General