I was employed on a temporary Christmas contract. Then, after 9 months in the business, I was given a 20-hour permanent contract. After being with the business for over three years, I am currently the instore Supervisor/Visual Merchandiser. I have taken on many roles and responsibilities within my time at the company, including deliveries, transfers, stock take, shop closure, cashing up the tills, counting the safe, training members of the team and I ensure I am meeting store deadlines. I’ve had strong, positive customer service feedback where a customer described me as ‘outstanding’. During my time with the company I have been giving the opportunity to work in different PVH stores around South Wales such as the Calvin Klein Underwear store in Cardiff and Tommy Hilfiger Outlet Bridgend. I have also helped launched a brand-new outlet store at the Cheshire Oaks Outlet. Last year, I was given the opportunity to meet and work with the head of UK outlet for Calvin Klein and Tommy Hilfiger. Looking at how our store could improve and how well we are currently performing within the current circumstances. We discussed how we could look at different ways of laying out the store to ensure we were converting our customers. I have also had the opportunity to work with the head Visual Merchandiser for UK outlet and the Head Of Retail for Full Price and Outlet where they helped with transforming the store. I was the permanent Visual Merchandiser for the store in Bridgend. I was so lucky to have been offered the role once I graduated from University. I have spent the last year developing a more diverse skillset. This has enabled me to handle consistent change within the store, being able to think on my feet to ensure I am thinking commercially as well as visually.

Employed as a member sales team where we would book appointments for sales consultants to go and leave the customer a quotation. During this time, I was awarded ‘Best newcomer’ due to hitting over 1,000,000 in sales for that calendar year. I developed a number of skills which included customer service skills, working both as an individual to hit your sales target and then working as a team to hit company targets.