Emily Dyer Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

Handling all inbound inquiries for HMMS while ensuring that KPIs for all platforms are being exceeded in my time with HMMS to transform the current CXCollaborating with several internal teams to assist in managing several ongoing projects with multiple deadlines to improve CX, including modernization of current infrastructure such as the HMMS website Creating web content, such as how-to guides and FAQ content, for HMMS website to enhance customer experienceDrafting communication pieces such as informational presentations for various leadership representativesCollaborated with leadership to develop brand portfolio by creating standard communication templates (Powerpoint, letterheads, email signatures), as well as colour and logo standards Providing training to several stakeholders in internal information systems to ensure client success with ERP and CRM programs. Lead training and development of new agents for Client Relations department, ensuring that agents are provided with an effective and positive onboarding experienceAssisting Client Relations management to streamline onboarding process for new business partnerships

London, Ontario, Canada

Responsible for managing a team of 30+ employees including part-time and full time staff to ensure that team is staffed to meet goalsRegularly ensuring team members meet and exceed quarterly sales goals and KPIs related to conversion, email, and foot trafficTraining new employees and developing the skills of current employees to ensure that they are best prepared for the role they are enteringLeader of store volunteer committee and Joint Health and Safety management representative

London, Canada Area

Creating exceptional customer experiences through strong interpersonal skills to make each customer experience unique and special while educating them on the Gap brand and our offerings. Regularly praised by customers through post-purchase surveysMerchandising sections of the store to maximize profitability for the store and create visually appealing displays while adhering to guidelines set out by companyManaged various operations including but not limited to: shipment deliveries, organizing of excess product, and organizing of returned product

London, Ontario, Canada

Utilizing graphic design knowledge and skills to create and publish the organization's Spring 2021 Program Guide using Adobe Creative Suite Creating striking and informative scheduled content for organization's social media pagesCollaborating with internal teams to enhance workshop presentation content and design Utilizing web development knowledge to optimize user experience for organization's custom Squarespace sites

London, Canada Area

• Managed up to 6 employees at a time when management was away to ensure that customer needs were met in a time sensitive environment both efficiently and effectively• Assisted regional management with hiring decisions and training new employees on in various roles to ensure that staffing needs were met and new staff were adequately trained on the day to day responsibilities• Demonstrated a strong commitment to the organization by taking on more senior responsibilities such as inventory management as a result of my performance and interest • Trained in conflict resolution techniques and management training as a result of my strong performance and interest in taking more leadership responsibilities• Memorized the various product offerings and seasonal deals to effectively inform and meet customer expectations• Trusted by regional management to ensure that internal controls were in place, such as cash counting, for operational safety and reduce the risk of employee theft

Graduate Certificate, Public Relations And Corporate Communications

Relevant skills: Digital marketing content creation and strategies, strategic public relations, effective written and oral communications.

Bachelor Of Arts - Ba, Psychology & Criminology

Graduated with Honours