Emily Dynes Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Assessment of processes, benchmarking performance/best practices, performing operational analysis, and implementing improvements to optimize efficiency and reduce costs- Utilization of Lean and Six Sigma methodologies to streamline processes, identify redundancies, and drive continuous improvement- Establishing performance metrics and monitoring custom-designed KPIs to track progress toward goals and identify areas for enhancement- Overseeing the entire project lifecycle by analyzing budgets, tracking progress, setting clear objectives, and coordinating all project management activities

Toronto, Ontario, Canada

- Creating a custom user journey map to visualize end-to-end customer experience- Developing a UX strategy, setting UX goals, establishing KPIs, gathering requirements- Designing and implementing new branding throughout UX checkpoints, writing copy for webpages and intake forms- Conducting usability testing to evaluate effectiveness and analyze results- Project management on team-wide checkpoints, collaborating on big picture development initiatives

Toronto, Ontario, Canada

- Spearheaded the strategic planning and execution of all operational initiatives, including business growth plans and brand collaborations with industry leaders- Personal and direct CRM resulted in 40.91% of all 2023 sales, with an RCR increase of 17% and average CRR increase of 46% - Increased overall sell through rate 2.1% through website updates- Established KPIs to measure and improve operational output, performed regular analysis and reported on performance metrics- Instigated and maintained drop ship relationships with several retailers, utilized and owned the ROI on all sales, and tracked data in SPS software- Researched and implemented new BI tools and apps to improve understanding of sales trends and KPIs

Toronto, Ontario, Canada

- Developed and implemented SOPs to enhance operational efficiency- Managed day to day operations, including inventory tracking, project milestones/check ins, and QA/QC- Implemented strategy to regulate order fulfillment, with an 8% monthly average fulfillment increase from 2022 - Onboarded new technology and communication structure to better support the growing team, while overseeing the training and development of staff- Development of all existing company policies, procedures, contracts and web copy

Toronto, Ontario, Canada

- Responsible for all CRM company wide- Quoted and invoiced B2C and B2B clients, monitoring deadlines and ensuring timely production of deliverables- Provided project management throughout the initial stages of internal process development- Created a framework for tracking orders and improving CRO, developed workflow automation tools specific to our team

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada