Emily Lipson, Mba, Cssgb Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, United States

Davis, California, United States

April 2021 - June 2022 (Marketing Management)▸ Teaching assistant for first year MBA students.March 2022 - June 2022 (Strategic Branding)▸ Grade assignments for 60 graduate students.April 2021 - December 2021 (Marketing for the Technology-Based Enterprise)▸ Manage 60 undergraduate students through leading 2 discussion sections. ▸ Grade assignments and provide guidance and feedback on business cases, marketing plans, and research for two full sections of students.

▸ Led strategic overhaul of hiring process to increase employee retention and operational efficiency ▸ Defined inefficiencies in job requisition process and developed new process to resolve the 58-75% of postings previously flagged with audit findings▸ Led cross-functional project management team to overhaul job requisition process across all business units resulting in decreased turnover and improved hiring experience for 800 employees in 2021▸ Created communication plan and designed/executed trainings to diffuse new process throughout organization including process documentation, job aids, and videos

▸ Built and implemented performance management system through strategic use of data analysis ▸ Discovered gaps in performance management process; designed and implemented a dashboard to visualize performance period over period and present quarterly to executive level management▸ Led management trainings for ~150 leaders, resulting in increased manager quality as reported by employees from 2019 to 2020. Rated consistently as a top trainer▸ Program Manager for Domestic Violence Prevention Program, brought free advocacy services onsite to 2 new office locations

▸ Defined and categorized employee training/hiring deficiencies through interviews. Developed first HR Specialist training program that achieved 15% decrease in involuntary turnover; trained multiple employees in new program▸ Tracked case metrics and redesigned department phone tree resulting in a 26% call volume decrease ▸ Identified need for and created an internal knowledge base to ensure stellar employee experience while reducing case volume and saving 25 hours/week for teamAwards Received:▸ Awarded Top 5% in performance excellence in company for 2018 year – received a “1” rating.▸ 2019 Mission & Values in Action (MVIA) Award. MVIA is Blue Shield's enterprise recognition program for individuals and teams, and is the highest form of recognition one can receive at Blue Shield. It honors employees and teams who champion innovative ideas and whose achievements create a positive change in support of our mission and company values. ​Blue Shield’s core values guide us in our interactions, how we innovate, and how we shape the customer experience. Human, honest, and courageous embody the evolution of our values, connect us to who we are today, and bring us closer to our customers as a true partner in health.

▸ Defined employee requirements and created process documentation in support of $9 million project to implement new company-wide HR system▸ Managed data migration for performance evaluation digitization project through creating job aids and leading trainings, resulting in 30% decrease in case volume over two months▸ Consistently resolved most employee inquiries on the team (44% of cases within a 7 person team)

▸ Identified need for and created process to maintain emergency preparedness cabinet inventory across the state to ensure OSHA compliance▸ Managed emergency response team program including conducting trainings and monitoring compliance for ~80 members to support 6,000 employees across 14 locations

Living Smart Foundation is a non-profit teaching financial literacy to youth, organizations, schools, & individuals; and also runs local farmers markets.▸ Enabled establishment of 5 additional farmers markets, growing from 2 to 7 within one year▸ Doubled market vendors in one year resulting in ~$30K revenue to fund free financial literacy workshops for local teens▸ Executed community events for over 5,000 attendees including program planning and management

▸ Created new process to track vendor inquiries resulting in a 20% increase of applications within 6 months▸ Increased farmers market attendance by >25% through content creation and targeted digital ads

Master Of Business Administration - Mba, 3.93

Activities and Societies: Associated Students of Management (Marketing & Outreach Director), Women in Leadership (Director.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Undergraduate Psychology Association, Sigma Alpha Epsilon Pi Sorority