• Responsible for the operational oversight of all Qualified Sales Opportunities (QSO) campaigns including the management of all weekly email promotions, targeted call campaigns, creation of cross-functional sales resources and weekly management and monitoring of all campaign fulfillment. Responsible for running and executing on our weekly progress meetings with our sales department, fulfillment team and call team.• Report and analyze QSO performance, as well as help devise best practices for marketers and sales departments to use as resources. Works closely with media group marketers and sales teams on all performance reporting, recruitment process updates, weekly tracking, etc. • Manage/coordinate all aspects of our telemarketing efforts for both our QSO and Lead Gen products. Approve all new campaigns and coordinate the execution of campaign specific programs via calling efforts. Works directly with our call team to fulfill on these campaigns. Generates bi-weekly reporting and monitoring of campaigns.

• Manage the operational aspects of our Qualified Sales Appointment (QSA) program, including the vetting of all deals pre-sales & managing all operational tasks post-sale. Responsible for running and executing on our weekly progress meetings with the sales department. • Responsible for the operational oversight of all Qualified Sales Opportunities (QSO) campaigns including the management of all weekly email promotions, creation of cross-functional sales resources and weekly management and monitoring of all campaigns. • Report and analyze QSO & QSA performance, as well as help devise best practices for marketers and sales departments to use as resources. Works closely with media group marketers and sales teams on all performance reporting, recruitment process updates, weekly tracking, etc.

• Create, edit, and quality assure (QA) surveys in Survey Gizmo for Qualified Sales Opportunities (QSO) and works closely with the media groups on all performance reporting and monitoring, recruitment process updates, tracking, etc. • Write and Edit email copy for email promotions, surveys, events, and incentives. • Create and format email copy into HTML using Contribute and set-up and configure emails for scheduled mail dates in E-Dialog to support growth in key markets.• Set-up segmented list to be pulled for email event campaigns based on a variety of different factors including location, status, industry, etc. • Report on and analyze event statistics and QSO performance, as well as help devise best practices for marketers to follow based on these results.

• Routinely updated and created content for company website, including news & events postings, project descriptions, and the resizing and custom cropping of pictures via InfranView• Planed and manged all social media accounts including Facebook, LinkedIn, and Twitter• Proofread, edited, and assembled employees resumes and proposals for external submission of project bids• Created and disseminated weekly internal E-Newsletter via Microsoft Outlook. The process involved interviewing employees and writing newsletter features for employee biographies, key projects, and marketing news • Wrote, coordinated, and formated sections of proposals to go out for bid

• Developed, fostered, and proactively managed relationships with key contacts at more than 600 organizations and 2,100 contacts• Worked with content team to create and format weekly newsletter disseminated to more than 70,000, as well as ran weekly metrics and analytical tools on performance• Used HubSpot to implement numerous inbound marketing strategies such as email, newsletters, and webpage creation/maintenance • Conducted a personal improvement project using quality improvement methodology • Drove planning and execution of all social media outlets including, Twitter, Instagram, and Facebook via Sprout Social• Trained incoming intern, as well as revised and created a training binder/manual for internal use• Voluntarily helped plan and execute internal and external company events, ranging from 5 participants to 5,000• Was trained in customer service department to cover weekly CSI Shift

• Interacted directly with numerous guests from around the world• Performed tasks including guest relations, guest transactions, and merchandise stock and positioning• Participated in Disney’s academic Exploration Marketing Series• Completed Disney’s Tradition classes and attended routine employee training exercises• Volunteered at Give Kids the World, a non-profit organization for terminally ill children

• Communicated with clients and agents via phone, email, and mail• Prepared quotes and proposals for clients• Answered phones, completed mass mailings and data entry, ordered supplies, and processed FedEx shipments• Organized potential leads using Microsoft Excel and pivot tables, and trained new co-op student