Emily Ebsworth Email & Phone Number

Apsley

Buckinghamshire

• Coordinating the reverse logistics of high value reusable products (temperature control packaging) from European Clinical Trial sites back into the UK for redistribution.• Implementing and maintaining a product master file; tracking shipments, recording product use accurately and presenting data to clients upon request.• Monitoring client inventory and resupplying products when stock levels are low.• Using ERP system to reorder stock from the warehouse, distributing outbound documentation to clients and filing it internally.• Contacting European Investigator Sites, responding to enquiries and resolving collections issues efficiently.• Working with a 3rd party logistics provider to coordinate bookings and transfer data.• Preparing client documents and instructions for distribution to Sponsors and Sites.• Processing monthly client invoices and forwarding to the finance team.• Reviewing weekly invoices received from 3rd party logistics provider, investigating discrepancies and sending to finance team once approved.• Carrying out ad hoc administrative duties and covering responsibilities of colleagues.• Attending visits to client sites and warehouses.• Implementing SOPs and training of processes globally within Softbox.

Manila, Philippines & Macau, China

• Coordinating and managing delivery, unpacking and installation of FF&E (furniture, fixtures and equipment) to new build casino resorts and hotels.• Coordinating and managing delivery of large entertainment equipment (staging, props, sound & lighting systems, rollercoaster tracks and rides) and arranging appropriate equipment to deliver and transfer oversized cargo e.g. cranes.• Assessing site accessibility for deliveries and obtaining necessary permits.• Handling and accounting for sensitive high value items, including artwork.• Managing onsite teams of up to 50+ staff and ensuring safety measures are kept.• Organising sufficient trucking through our own fleet and 3PL providers.• Working closely with in house freight and warehouse teams to manage inventory.• Liaising with client’s design and procurement teams to ensure all project information is up to date, such as item lists, quantities and floor plans.• Reporting of damaged cargo to client and handling rectification/replacements.• Maintaining documentation to support receiving, dispatch and final handover of items to clients, as well as weekly reporting of project installation progress.• Producing and submitting monthly billing to clients.Projects:Manila Bay Resort, PhilippinesCost: $3 BillionStudio City, MacauCost: $3.2 BillionSolaire Resort&Casino, PhilippinesCost: $1.2 Billion

• Handling communication with Mazda Motors clients throughout the UK and Ireland regarding all enquiries and complaints (telephone, email and social media).• Liaising with Mazda head office staff and franchised dealerships throughout the UK to ensure clients enquiry is handled correctly and complaints are resolved.• Keeping records of all inbound calls and actions using the CRM system.• Training new members of the team.• Keeping up to date with all Mazda product knowledge, releases and marketing.• Attending training days at Silverstone Circuit and testing new products.• Consistently top of the team in daily and monthly statistics.

London, United Kingdom

• Working alongside the corporate sales team 2.5 days per week; processing orders, contacting customers after their deliveries and carrying out administrative duties.• Shadowing new car sales executives in the showroom.• Greeting walk in customers, building rapport, suggesting suitable vehicles and managing own customer base using the ERP and CRM systems.• Building product knowledge of both the BMW range as well as competitor brands.• Carrying out FSA financial online training.

Bicester, Uk

• Managing a team of 60+ within an international luxury brand store which had a yearly turnover of GBP 26.5 million in the last financial year of working here.• Focusing on quality customer service and product knowledge, managing the daily staff planner and motivating the team to achieve sales targets.• Organising weekly schedules for the sales team, authorising leave requests and ensuring all shifts are appropriately staffed.• Conducting interviews, employing and inducting new staff and training and developing existing members of the team.• Opening and closing the store, ensuring security measures are always kept.• Ensuring shop floors comply with visual presentation standards, replenishing and managing inventory, correcting pricing discrepancies and carrying out weekly commercial audits.• Accepting and processing stock deliveries.• Reviewing business performance and sending weekly trade reports to Head Office.Dealing with customer complaints (telephone, email and in person).Cashing up, ordering change and investigating cash and card discrepancies.• Fitting out and opening a new store location within the same retail village.• Achieving 96% mystery shop & receiving multiple customer compliment emails.