Emily Ebsworth Email & Phone Number

Apsley

Buckinghamshire

• Coordinating the reverse logistics of high value reusable products (temperature control packaging) from European Clinical Trial sites back into the UK for redistribution.
• Implementing and maintaining a product master file; tracking shipments, recording product use accurately and presenting data to clients upon request.
• Monitoring client inventory and resupplying products when stock levels are low.
• Using ERP system to reorder stock from the warehouse, distributing outbound documentation to clients and filing it internally.
• Contacting European Investigator Sites, responding to enquiries and resolving collections issues efficiently.
• Working with a 3rd party logistics provider to coordinate bookings and transfer data.

Manila, Philippines & Macau, China

• Coordinating and managing delivery, unpacking and installation of FF&E (furniture, fixtures and equipment) to new build casino resorts and hotels.
• Coordinating and managing delivery of large entertainment equipment (staging, props, sound & lighting systems, rollercoaster tracks and rides) and arranging appropriate equipment to deliver and transfer oversized cargo.
• Assessing site accessibility for deliveries and obtaining necessary permits.
• Handling and accounting for sensitive high value items, including artwork.
• Managing onsite teams of up to 50+ staff and ensuring safety measures are kept.
• Organising sufficient trucking through our own fleet and 3PL providers.

• Handling communication with Mazda Motors clients throughout the UK and Ireland regarding all enquiries and complaints (telephone, email and social media).
• Liaising with Mazda head office staff and franchised dealerships throughout the UK to ensure clients enquiry is handled correctly and complaints are resolved.
• Keeping records of all inbound calls and actions using the CRM system.
• Training new members of the team.
• Keeping up to date with all Mazda product knowledge, releases and marketing.
• Attending training days at Silverstone Circuit and testing new products.

London, United Kingdom

• Working alongside the corporate sales team 2.5 days per week; processing orders, contacting customers after their deliveries and carrying out administrative duties.
• Shadowing new car sales executives in the showroom.
• Greeting walk in customers, building rapport, suggesting suitable vehicles and managing own customer base using the ERP and CRM systems.
• Building product knowledge of both the BMW range as well as competitor brands.
• Carrying out FSA financial online training.

Bicester, UK

• Managing a team of 60+ within an international luxury brand store which had a yearly turnover of GBP 26.5 million in the last financial year of working here.
• Focusing on quality customer service and product knowledge, managing the daily staff planner and motivating the team to achieve sales targets.
• Organising weekly schedules for the sales team, authorising leave requests and ensuring all shifts are appropriately staffed.
• Conducting interviews, employing and inducting new staff and training and developing existing members of the team.
• Opening and closing the store, ensuring security measures are always kept.
• Ensuring shop floors comply with visual presentation standards, replenishing and managing inventory, correcting pricing discrepancies and carrying out weekly commercial audits.