Emily Eng Email & Phone Number

Canada

Canada

Victoria, British Columbia, Canada

Victoria, Bc

• Leading the development of strategies and approaches to optimise the citizen experience through the design and implementation of service solutions that leverage Service BC’s Family of Services• Providing direction and oversight to Managers and staff, including multi-disciplinary senior level professionals, to identify, develop, onboard, and manage the provision of services on behalf of partner ministries to meet the needs of partners and citizens• Realizing and maintaining strategic partnership opportunities resulting in business growth for Service BC, improved operations for partner business areas, and improved services for citizens• Leading large, complex, cross-divisional onboarding initiatives ensuring coordination across Service BC Branches, successful service delivery outcomes, positive relationships with senior level partners across government, and ongoing continual improvement• Establishing and maintaining collaborative relationships with Executives within Service BC and with Partner Ministries resulting in business growth and improved Branch operations• Leading a team of Managers and staff through the growth and stabilization of the Branch, development of systems and processes ensuring clarity of roles and responsibilities to create an efficient high-functioning team• Leading business planning for the Branch and integrating with Divisional business planning resulting in clear goals aligned with the organization• Resolving complex issues involving staff, partners and vendors resulting in improved project outcomes and strengthened relationships• Negotiating partnership agreements with multiple and varied partners resulting in mutually beneficial outcomes• Developing and managing branch and project budgets resulting in successful operations and project outcomes

Victoria, British Columbia, Canada

• Supporting business areas in the delivery of highly complex sourcing projects ensuring effective due diligence and sound decision making• Leading and coaching project team members, including multi-disciplinary senior level professionals, to develop and deliver business plans, treasury board submissions, business requirements, and procurement documents• Researching and developing tools to support analysis and decision making within SPO and by business area clients• Collaborating with executive and staff of other support agencies (e.g. Procurement and Legal Services Branches) to ensure complete, coherent, and effective advice is provided• Building and maintaining strong, trusting relationships with colleagues and clients including senior executive resulting in strong, effective teams• Developing and leading workshops to support analysis and decision making during the procurement lifecycle• Analyzing risks, mitigations, and options to support decision making by business area clients and SPO senior leaders• Providing analysis and advice to leadership team through drafting, revision and development of recommendations with options on formal decision materials such as business cases, negotiations mandates, and decision notes • Resolving complex issues involving staff, partners and vendors resulting in improved project outcomes and strengthened relationships• Developing financial and resourcing forecasts to support portfolio decision making• Contributing to the development and implementation of formal negotiations mandates for multiple complex, high value outsourcing contracts• Developing communications strategies to support engagement and influence of SPO partners

Facility Contract Management, Real PropertyMinistry of Citizen Services, Province of British Columbia· Conducting requirements gathering with multiple and varied stakeholders to define the future state vision of the services and inform drafting of the Master Services Agreement (valued at approx. $150M annually)· Building relationships and coordinating with project partners, including senior executives, across government to develop and deliver the project· Change management and communications support within the division and to broader stakeholders building alignment and engagement with transition and transformation· Analyzing options and developing plans to smoothly transition and transform services from the current to future facility management contract· Supporting the alignment of Division plans to ensure the success of both the procurement project and other Division priorities· Analyzing project dependencies and structuring work to align work streams and avoid roadblocks or delays· Leading staff, partners, and vendors in the resolution of complex issues· Analyzing options and recommending solutions for the development and delivery of the procurement strategy and documents to minimize risk and achieve project objectives· Development and delivery of the plan to ensure effective termination services from the current facility management contract· Leading and coaching multi-disciplinary senior level professionals to effectively contribute to the project· Preparing and delivering briefing materials for executive· Developing Treasury Board submissions

Service Transformation, Service BCMinistry of Technology, Innovation and Citizen Services, Province of British Columbia· Leading the development and delivery of a project plan to consolidate and transform government contact center services to citizens in BC· Managing business activities required to develop and post a high value Negotiated Request for Proposals including: business case development, partner relationship management, business requirements gathering, document drafting, and alignment with legal and procurement advice· Researching and evaluating call center industry best practices and emerging technologies to inform the development of business requirements for the transformed contact center· Leading internal and contracted resources to contribute to the contact center consolidation project· Preparing and delivering briefing materials for executive· Coordinating with project partners across government to develop and deliver the project· Developing relationships with potential partners to expand the reach and effectives of the project· Analyzing project dependencies and structuring the project plan to align work streams and avoid roadblocks or delays

Natural Resource Transformation SecretariatMinistry of Forests, Lands and Natural Resource Operations, Province of British Columbia· Leading the development and delivery of change management strategies resulting in support from natural resource sector staff and leadership for transformation of natural resource sector operations· Building partnerships with ministry stakeholders to support the successful execution of transformation projects· Understanding the diverse needs of multiple stakeholders and designing communications and engagement products that speak to those diverse needs· Creating and conducting seminars that engaged participants to contribute to and support project outcomes· Researching, writing and delivering educational material· Measuring the success of engagement strategies and designing improvements

Bachelor'S Degree, Political Science And Government

Certificate