Emily Eng Email & Phone Number

Canada

Victoria, British Columbia, Canada

Victoria, BC

• Leading the development of strategies and approaches to optimise the citizen experience through the design and implementation of service solutions that leverage Service BC’s Family of Services
• Providing direction and oversight to Managers and staff, including multi-disciplinary senior level professionals, to identify, develop, onboard, and manage the provision of services on behalf of partner ministries to.
• Realizing and maintaining strategic partnership opportunities resulting in business growth for Service BC, improved operations for partner business areas, and improved services for citizens
• Leading large, complex, cross-divisional onboarding initiatives ensuring coordination across Service BC Branches, successful service delivery outcomes, positive relationships with senior level partners across.
• Establishing and maintaining collaborative relationships with Executives within Service BC and with Partner Ministries resulting in business growth and improved Branch operations
• Leading a team of Managers and staff through the growth and stabilization of the Branch, development of systems and processes ensuring clarity of roles and responsibilities to create an efficient high-functioning team

Victoria, British Columbia, Canada

• Supporting business areas in the delivery of highly complex sourcing projects ensuring effective due diligence and sound decision making
• Leading and coaching project team members, including multi-disciplinary senior level professionals, to develop and deliver business plans, treasury board submissions, business requirements, and procurement documents
• Researching and developing tools to support analysis and decision making within SPO and by business area clients
• Collaborating with executive and staff of other support agencies (e.g. Procurement and Legal Services Branches) to ensure complete, coherent, and effective advice is provided
• Building and maintaining strong, trusting relationships with colleagues and clients including senior executive resulting in strong, effective teams
• Developing and leading workshops to support analysis and decision making during the procurement lifecycle

Facility Contract Management, Real PropertyMinistry of Citizen Services, Province of British Columbia· Conducting requirements gathering with multiple and varied stakeholders to define the future state vision of the services and inform drafting of the Master Services Agreement (valued at approx. $150M annually)· Building relationships and coordinating with.

Service Transformation, Service BCMinistry of Technology, Innovation and Citizen Services, Province of British Columbia· Leading the development and delivery of a project plan to consolidate and transform government contact center services to citizens in BC· Managing business activities required to develop and post a high value Negotiated Request for.

Natural Resource Transformation SecretariatMinistry of Forests, Lands and Natural Resource Operations, Province of British Columbia· Leading the development and delivery of change management strategies resulting in support from natural resource sector staff and leadership for transformation of natural resource sector operations· Building partnerships with.

Bachelor'S Degree, Political Science And Government

Certificate