Emily Englebert Email & Phone Number

British Columbia, Canada

• Responsibilities of a drive operator and lift operator• Ability and experience driving a company vehicle• Supervising and mentoring staff on a daily basis and reporting any corrective or disciplinary actions to the manager or assistant manager• Dealing with difficult customers; experience in customer relations and situation management• Being out on the hill visible to other staff, and participating in work with them to prove approachability and leadership qualities• Participation in staff functions and keeping moral high

Okanagan Falls, British Columbia, Canada

• providing exceptional, luxury wine tasting and fine-dining experiences; building rapport with club members and customers; managing the exportation of products in a timely manner; organising the tasks and time management of restaurant servers to create an elegant and seamless three-course lunch service• Operating in a fast-paced, entrepreneurial, and results-driven environment• Achieved and exceeded monthly wine sale budgets and stretch budgetso Surpassed June budget of $5,000.00 by $2,000.00o Surpassed July budget of $9,000.00 by $1,000.00• Completed monthly training courses on wine and brand knowledge, sales skills, and personality speed-reading for higher-quality consumer engagement• Completed Wines of BC Ambassador Levels 1 and 2• Distinction grade achieved in WSET Level 2 Award in Wines• Capture the company’ artisan approach to winemaking by illustrating the art of the process from grape to glass in wine tasting experiences

Beaverdell, British Columbia, Canada

• safe and comfortable loading and unloading of customers from the chair• organizing staff break times and supervising lift operators• opening and closing the lift• managing any customer issues with professionalism, and handling issues with lift operations through direct contact with supervisors and maintenance team

Mindarie, Western Australia, Australia

I was part of the young and energetic crew providing casual dining and boutique beers in a busy, vibrant, quayside bar and microbrewery. My role varied between shifts – working either as a bartender or having sole responsibility for table-waiting the busiest dining section. I typically worked during the Friday-Sunday period when the venue is at its busiest and staff efficiency and effectiveness is most tested. I have proven myself and developed trusted and long-term relationships with customers and venue employees through clear communication skills, personable service delivery, attention to detail and meeting every customers’ expectations through their time at our venue

Perth, Western Australia, Australia

• Schedule, location, and uniform assignment to Security Guards on arrival at event• Scribe in Event Security Control Room- accurately recording and classifying all incidents through interpreting significant amount of radio traffic, including liaison with Security Manager and on-site Police• Events included Childish Gambino, Troye Sivan, RnB Fridays, and Elton John• Front Desk at MCS’ head office- customer greeting, managing interview attendees, telephone, document control, deliveries, and the taking and processing of credit card payments

Bachelor Of Science - Bs, Psychology

Education record

Activities and Societies: soccer captain, volleyball sports captain, music and house council member