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Emily Esser is listed as Technical Support Engineer at Cadwalader, Wickersham & Taft LLP, a company with 922 employees, based in St Petersburg, Florida, United States. AeroLeads shows a matched LinkedIn profile for Emily Esser.
Emily Esser previously worked as Technical Support Specialist at Hennepin County and Project Analyst at Unitedhealth Group. Emily Esser studied at Minneapolis Community And Technical College.
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I am a Technical Support Engineer with over 7 years of diverse experience in Information Technology; including Security Incident Response, Systems Administration and Endpoint Management. I am currently seeking growth opportunities in a team-oriented role that will coordinate utilizing both my extensive technical expertise and my customer-facing interpersonal soft skills, preferably in a Hybrid or WFH environment, but willing to be in Office.CURRENT ROLE:Cadwalader, Wickersham, & Taft LLPTechnical Support EngineerJan 2023 to Current – FT WFH – Supervisor: Drew KatsuleasAchievements:Managed Microsoft Software and Tools, including O365 services, Active Directory, Exchange, and Office.Provided technical support for SCCM-related issues, diagnosing and resolving endpoint configuration and performance issues using SCCM logs and troubleshooting tools.Provided 24/365 support, both handling off-hours requests and outages independently and working efficiently with my team during office hours with a 89% First Call Resolution Rate.Provide support for iOS, Android, and Windows mobile devices, diagnosing and resolving issues related to connectivity, application performance, security, email setup, VPN connectivity, and Wi-Fi troubleshooting.Coordinate communications and meetings between operational teams within the organization to conduct root cause analysis and find resolutions for recurring issues.Managed and supported iManage environments, diagnosing and resolving complex technical issues, including connectivity problems, synchronization errors, and database inconsistencies.Investigated security alerts and incidents forwarded by the security operations center (SOC), analyzing the nature and severity of each alert then documenting and forwarding investigation findings.Implemented process and documentation improvement strategies that drove positive resulting changes leading to a higher IT Incident Remedy Rate.Successfully assisted in the migration of over 1 million documents to iManage from Network Drives, enhancing document accessibility and security firm-wide.
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New York, United States
Managed Microsoft Software and Tools, including O365 services, Active Directory, Exchange, and Office.Provided technical support for SCCM-related issues, diagnosing and resolving endpoint configuration and performance issues using SCCM logs and troubleshooting tools.Provided 24/365 support, both handling off-hours requests and outages independently and.
United States
Ran 25+ Support Tickets daily utilizing ServiceNow with a 99.7% success rate, implementing best practices for ticket management which reduced resolution time by 15%.Administered user accounts, group policies, and organizational units via Active Directory, ensuring proper access controls and security configurations.Managed user identities, roles, and access.
Eden Prairie, Minnesota, United States
Provided quick and effective IT support resolutions as well as answered with immediate redirections of up to 40+ calls daily resulting in 100% customer satisfaction.Managed Network Drive transitions and infrastructure setups for organizational changes.Maintained security protocols and generated reports for client engineers and executives.Trained.
Chicago, Illinois, United States
Provided quick and effective IT support resolutions as well as answered with immediate redirections of up to 40+ calls daily resulting in 100% customer satisfaction.Lead an internal project to transition the firm from using personal network drives to shared network drives.Maintained security protocols and generated reports for client engineers and.
United States
Self-trained through a system of intensive courses and on-the-job work for several different programs and 3M policies, for domestic and international purposes.Proven to understand and achieve extreme proficiency in different programs such as SAP, COMS, bCOM, CSMS, Salesforce, and a variety of internal 3M programs.Maintained professional connections with.
Other employees you can reach at cadwalader.com. View company contacts for 922 employees →
Harrison Goldberg
Colleague at Cadwalader, Wickersham & Taft Llp
New York City Metropolitan Area, United States
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KA
Karen Anzalone
Colleague at Cadwalader, Wickersham & Taft Llp
Charlotte Metro, United States
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Jacob Simmons
Colleague at Cadwalader, Wickersham & Taft Llp
United States, United States
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JK
John Kulanayagam
Colleague at Cadwalader, Wickersham & Taft Llp
Greater London, England, United Kingdom, United Kingdom
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BD
Brian Dillon
Colleague at Cadwalader, Wickersham & Taft Llp
Brooklyn, New York, United States, United States
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AD
Assia Damianova
Colleague at Cadwalader, Wickersham & Taft Llp
Greater London, England, United Kingdom, United Kingdom
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PM
Peter Moll
Colleague at Cadwalader, Wickersham & Taft Llp
Washington, District Of Columbia, United States, United States
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JF
Jackie Fajardo
Colleague at Cadwalader, Wickersham & Taft Llp
Brooklyn, New York, United States, United States
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Tracey Peakcock
Colleague at Cadwalader, Wickersham & Taft Llp
Chelmsford, England, United Kingdom, United Kingdom
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GS
Gary Silverstein
Colleague at Cadwalader, Wickersham & Taft Llp
New York, New York, United States, United States
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Quick answers generated from the profile data available on this page.
Emily Esser works for Cadwalader, Wickersham & Taft LLP.
Emily Esser is listed as Technical Support Engineer at Cadwalader, Wickersham & Taft LLP.
Emily Esser is based in St Petersburg, Florida, United States while working with Cadwalader, Wickersham & Taft LLP.
Emily Esser has worked for Cadwalader, Wickersham & Taft Llp, Hennepin County, Unitedhealth Group, Keno Kozie Associates, and 3M.
Emily Esser's colleagues at Cadwalader, Wickersham & Taft LLP include Harrison Goldberg, Karen Anzalone, Jacob Simmons, John Kulanayagam, and Brian Dillon.
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Emily Esser studied at Minneapolis Community And Technical College.
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