- Achieved and exceeded financial and personal training goals consistently.- Recognized by management for providing exceptional customer service.- Improved operations by working with team members and customers to find workable solutions.- Led group wellness classes to instruct as many as 50 members and guests.- Showed members how to complete exercises and use machines properly and safely.- Led and managed over 40 group fitness instructors, fitting the company's needs and various schedules.- Improved group fitness numbers over 16% in the first year.- Maintained member satisfaction and retention through state of the art class experiences.- Implemented creative strategies and competitions to generate team engagement and loyalty.

- Assisted in the establishment of Grand Rapids' first kickboxing fitness studio.- Managed studio operations such as sales, staffing, safety and cleaning.- Generated sales through canvassing and hot/cold leads.- Created promotional materials using design background and enticing graphics.- Increased interpersonal relations between members through top of the line classes and personal training offerings.

- Maintained customer base by facilitating market research to formulate brand strategies.- Increased sales by building customer relationships with local businesses and leaders of industry.- Maintained strong understanding of competitors mission, offerings and presence in assigned territory.- Supported sales management initiatives to optimize business development.- Created mock up designs to entice potential clients visualization of product.- Assisted in client design as well as design for co-workers' books of business.- Led the company's activity committee to increase interoffice camaraderie.- Increased book of business by 30% over the first two years.

- Provided excellent service and attention to customers when face-to-face or through phone conversations.- Handled all tasks of the studio, including photography, sales, design, and customer satisfaction.- Collaborated with clients to guarantee satisfaction with photos.- Cropped, manipulated and performed color-balance for final images.- Improved customer satisfaction by finding creative solutions to problems.