Case manager of caseload of 30+ unique individuals with autism, intellectual and developmental disabilities, and/or medically complex children. Finds personalized services and supports appropriate for that individual's needs, health and safety. Adaptable and flexible to schedule changes and service adjustments.Handles any crises or issues with composure and is able to refer to crisis services.Creates detailed plans that include an individual's current skillsets, interests, medical information, functional levels and future goals.

Performed administrative duties such as filing, faxing, scheduling and calling patientsGreeted patients, directed phone calls, and set up appointmentsMaintained the reception areaAssisted in answering patient questionsVerification of insurance benefitsData entry of medical & psychological information, including patient demographicsScheduled 10+ patients per day through consults/intakes

Led a group of 10+ students around to complete scheduling, student ID processing, and the acquiring of additional, miscellaneous informationPresented various topics to groups of 10+, including university related events and policiesAssisted students with class scheduling and time managementMaintained a fun, encouraging environment for YSU studentsFlexibility, specifically for presentations missing presenters

Cross Trained Pharmacy TechnicianPromote Products & ServicesManaging Store & Customer Issues w/ 100% Customer Satisfaction according to Customer Surveys Accountable for 6+ Employees Excellent Math, POS, & Computer Abilities Handling Deposits & Loss Prevention Processes

Customer ServiceCreating Clean & Friendly Work EnvironmentFast-Paced Atmosphere