Spearheaded workforce coordination by leading initiatives in rostering, recruitment, onboarding, and continuous training to build a high-performing, engaged team aligned with our business transformation goals. I build and maintain key internal and external relationships, facilitating organisational change and innovation.Managing budgetary oversight, ensuring alignment with strategic financial objectives through optimising expenses, and adjusting resources to meet organisational growth targets. Ensuring adherence to the NSQHS standards, investigating incidents, managing compliance with licensing and accreditation inspections (e.g., LARU). Developing, reviewing, and maintaining policies and procedures to optimise clinical and administrative outcomes, contributing to enhanced patient experiences and operational efficiency.Collaboration with key stakeholders and cross-functional teams is essential in delivering best-practice patient care, ensuring optimal clinical outcomes. Investing in ongoing staff development programs, ensuring continuous learning and capability building in both clinical and non-clinical areas, driving employee engagement and growth.

Successfully led critical clinical operations, driving service excellence and operational efficiency across multiple departments, including the CARE Centre, Surgery Bookings, Medical Records, and Concierge. I provided leadership continuity covering the General Manager of Clinical Services as required, optimising clinical workflows and ensuring high-quality patient care.I played a key role in workforce coordination, overseeing recruitment, onboarding, and training to build a skilled and adaptable team capable of meeting clinical demands. My hands-on approach allowed me to step into both clinical and non-clinical roles as needed, ensuring smooth operations during transitions. I also focused on upskilling non-clinical staff, enhancing their understanding of clinical conditions and their ability to support patient inquiries, ultimately improving the patient experience.

Set up of a new ophthalmology clinic, overseeing the hiring and management of staff, diary and roster management. I facilitated the onboarding of new doctors, managed equipment purchases, and integrated VIP.net with programs like Forum and EyeSuite, implementing lean practices to enhance clinic workflows for both patients and doctors.I liaised with hospitals to arrange rostered theatre sessions and patient surgery bookings, managing cost weight allocations for public operating lists and billing in compliance with WAGMSS, private health funds, and self-funded patients. My responsibilities included dictation typing, editing, and sending letters utilising specialized ophthalmology terminology for glaucoma, vitreoretinal, corneal, and oculoplastic subspecialties.I conducted patient testing, including visual acuity assessments, Humphrey visual fields, OCT, fundus imaging, fundus fluorescein angiography, and assisted with intravitreal injections, IOP checks, biometry, and topography.

12 month traineeship contract Providing front-line customer service to patients and stakeholders. Co-ordinating clinic days for 5 ophthalmologists and ensuring clinics run in a timely manner.Triaging as appropriate and booking appointments via telephone, email and in person using VIP.net software.Handling, sorting, actioning and filing incoming correspondence via post, email, fax.Working autonomously whilst being part of a larger team.

Vodafone Perth Airport is the highest volume traffic store in WA. Responsibilities included;Stock management including daily, weekly and monthly stock takes and identifying ways to minimise loss in store.Coaching a team to achieve individual and team targets each month.Effective rostering of labour hours for a medium-sized team for a store operating 21 hours a day, 7 days a week.Ability to prioritise tasks and manage time appropriately; traffic depends on flight times. Some times were extremely busy whilst others could be extended periods of time with minimal to no traffic.Visual merchandising including creating own content for use in store.

Point of contact for business customers for stores including Hillarys, Murray St and Joondalup at various times.Sourcing and securing business from ABN holders.Handling and managing of larger accounts, connecting and resigning mobile and mobile internet connections.

Event coordination for in-centre activities such as fashion shows, musical performances, workshops and book signings.Maintaining a strong relationship with retailers, customers, security and other external contractors.Assistance with social media management, including website.Planning and executing events to a strict schedule, producing and using run sheets.Supporting the wider executive team with general administrative duties, as required.

Stock take, customer service, producing sales, meeting a budget, organising stock.