Emily Fleming Email & Phone Number

Bourne, GB

Bristol, England, United Kingdom

Strategic Partnership Manager for Direct Ljne Group, GoodLord, Simply Business & Zurich

Peterborough, United Kingdom

Accountable for partner MI, whilst analysing and reacting to any developing trends Interrogation of data to anticipate and overcome challenges which may be detrimental to business and partners commercial planBuilding strong relationships with affinities through confident communication to manage all stakeholders Liaising with all customer touch-points to.

Responsible for a well known high street brand account. Role includes resolving supplier and insurer complex complaints to ensure the expectations ofThe customer and the business are met. Managing and building relationships with all suppliers is key to implement change and progression with the business.

Resolving customer service complaints for many brands under the BGL umbrella, involved liaising with departments around the business to interrogate and investigate each issue within the FCA time frames. Aiming for a resolution with the customer which if escalated to the Financial Ombudsman Service would find in favour of

Peterborough, United Kingdom

Working for one of the leading insurance providersResponsibilities include to secure customers requirements effectively whilst maximising all sales opportunities and ensuring compliance with company procedures and regulatory bodies. To take ownership to achieve first call resolution of the call. To optimise performance of the team to adhere to daily.

Peterborough, United Kingdom

Cii, Insurance, Pass

CII

Bachelor Of Fine Arts (B.F.A.), Fine And Studio Arts