Coordinates the intake, scheduling, training, orientation, supervision, evaluation and recognition of volunteers to support library programs. The position takes responsibility for maintaining the volunteer database as well as the operation of the Café. This position also assists the Development Office with its ongoing daily priorities.

Coordinates and implements a comprehensive volunteer services program within York Region, Durham Region and Haliburton, Kawartha Lakes and Pine Ridge service areas to effectively engage volunteers through the professional management of volunteer resources.Specific duties included:* Managing a diverse group of volunteers, including people who are blind or partially sighted;* Actively recruit, interview, screen, select and place all volunteers;* Work with staff to prepare and update volunteer position descriptions;* Oversee volunteer programs including CNIB’s Ambassador Program and Vision Mate Program* Match volunteers with appropriate client assignments according to their competencies, interests, availability and location;* Provide orientation and training sessions to volunteers according to their assignment;* Support staff who supervise volunteers and provide training on appropriate volunteer management processes;* Develop a quarterly volunteer newsletter, keeping the accessibility of documents top of mind;* Coordinates a volunteer recognition and stewardship program which includes various training and learning opportunities throughout the year;* Manage a database and tracking system of volunteer schedules, contact information, activities and hours;* Ensures volunteers have an annual opportunity to share and receive feedback* Participates as a member of the national volunteer services team, actively contributing to conference calls and shares regional best practices;

• Directly responsible for the development and stewardship of a diverse portfolio of accounts totalling over $2 million;• Instrumental in developing specific, measurable plans and strategies for assigned workplace volunteers to implement; successes include:o An Increase in the top 5 performing accounts by 52% over one yearo Increased individual gifts - leadership ($1,000+) by 17%o Increased number of strategic planning sessions with assigned volunteerso Increased awareness of United Way’s core competencies as evidenced through an increase in donations to the United Way Community Fund;• Lead a volunteer team of key corporate leaders, a number of who are heads of Fortune 500 companies;• Prepared and delivered training sessions to workplace volunteers and staff; • Acted as a key speaker who was invited to address large and small employee groups;• Spearheaded the first Youth/Gen Next Volunteer Cabinet and started a framework for future development;• Lead, managed and motivated seasonal staff as well as hundreds of campaign volunteers;

* Staff lead for the Industry, Social Service, Public Service and Canadian Forces Base Borden divisions;* Monitored statistics and data from assigned divisions and made recommendations for future direction;* Involved in the training and management of campaign volunteers;* Accompanied senior volunteers on visits with local CEO’s;* Supervised and monitored the activity of staff responsible for specific accounts;* Managed the direct mail campaign, which included: creating an annual plan, managing donor lists, ordering and coordinating supplies, the supervision of volunteers and tracking results;* Lead staff responsible for the planning and implementation of our largest special event which exceeded our fundraising goals by 100%.