Business Administrator for Azure Core/Azure Specialized.

Help manage day-to-day work, sales and oversight of the farm, store and workers, supervising up to ten workers on variable schedules, manage project deliverables and deadlines and communicate project statuses while maintaining high customer satisfaction rates with a yearly growth in customers and higher than average repeat business.

Promoted to also work with the Executive Director of Enterprise Service Management (ESM) in support of their team of around 250 people in the management and governance of the enterprise service platform, ServiceNow, along with the organizational change, customer service management, intake, acquisitions, contract oversight, resources procurement, budget and business management that goes along with it.Serve as the main point of contact for ESM and BOS leadership, for internal and external shareholders and business partners, ensuring all requests are addressed timely and accurately with professionalism and accuracy, with handling of sensitive info.Regularly analyze feedback from employee satisfaction surveys and implement a range of additional employee morale focused campaigns to address feedback, resulting in the highest employee satisfaction scores out of all offices in OIT.

Worked as a contractor in the Office of Information Technology (OIT) for the United States Department of Veterans Affairs. Over the course of almost eight years I worked as a Technical Writer, Senior Analyst, Project Coordinator and Senior Executive Administrative Assistant.

Promoted to work with the Executive Director of Business Operations Services (BOS) and support a team of around 400 people. Supporting the management of a budget of around $5 billion, providing HR/personnel services to around 9,000 employees, and management of Governance, Risk and Compliance efforts along with many other areas for OIT.Manage around 300 action items per year ranging from urgent short turn around timelines to months long complicated tasks such as Government Accountability Office audits with an on time success rate of around 90% (10% higher than other OIT offices).Provide executive administrative services including calendaring and schedule management, travel, training and events coordination and logistics, budget management and expense reports, personnel actions, and managing office distribution groups, SharePoints and Teams repositories, improving office efficiencies by 10% annually making our office more adaptable to change.

Work as part of a Project Management Office support team, supporting the development of the Electronic Health Records Management System for Veterans Health Administration, having a yearly budget of around $2.6 billion and supporting over ten million veterans nationally.Scrum Master for eight teams weekly Scrum of Scrum calls, creating meeting agendas and minutes and posting to official repositories as required within two days of each meeting and help problem solve risks to ensure team’s work goes smoothly.Collaborate with the team to create all IT project artifacts and documentation and recurring reports, performing all final review/edits ensuring its 508 compliant and meets all other formatting requirements and signatures as required by law.

• Collaborated on research, office organization/management, planning, and website maintenance and updates using HTML coding.• Supported event presentations and day-to-day office tasks.

Teach English Language to primary grade students through collaboration with teachers and staff to develop learning goals, lesson plans and curriculum to prepare students to be successful at an International Baccalaureate accredited high school.

Work with local teachers, students and community leaders to teach students and community members about environmental issues and local solutions through the successful creation and passionate execution of community projects.Lead English conversation clubs to help students and community members improve their English-speaking and comprehension abilities, helping them achieve their educational, professional and personal goals and instill confidence.
Foster clubs (such as movies, sports, cooking, drama, book, crafts, hiking etc.) and summer camps to address children's environmental interests and activism, teach teamwork and collaboration, critical thinking skills, physical and mental health.

Create and implement Individual Education Plans (IEPs) in consultation with a team including teachers, parents, medical staff and use a proven range of therapy techniques and practices to help students with special needs work towards and achieve normalization in key aspects of life with the highest success rates of any Direct Support Professional at the facility.

Accurately execute the hospitality portion of all show/performer contracts to avoid penalties or canceled shows due to breach of contract. Attention to detail in all aspects is vital when performers’ safety could be at risk.Welcome guest performers, assist with logistics and accommodations, coordinate catering, complete and submit accurate financial records, coordinate staff to ensure facilities are prepared in accordance with the contract and cleaned properly after events and assure that all matters are properly addressed prior to the dismissal of the crew.