Emily Gamble Email and Phone Number

• Working proactively as part of a team to ensure Claims Processing targets are being met and adhered to• Taking inbound calls and providing exceptional customer service within the guidelines of that particular brand. Including international claims and new emergency claims line.• Assessing and processing Travel insurance claims, including administration such as settlement/decline letters and request for additional claim information.• Managing complaint calls and escalating them to… Show more • Working proactively as part of a team to ensure Claims Processing targets are being met and adhered to• Taking inbound calls and providing exceptional customer service within the guidelines of that particular brand. Including international claims and new emergency claims line.• Assessing and processing Travel insurance claims, including administration such as settlement/decline letters and request for additional claim information.• Managing complaint calls and escalating them to the correct departments • Maintaining and updating the document centre (e5 Documents program) to link with the live claims processing centre (MIDAS) • Giving general advice regarding initial claim information, provision to make a claim and assisting the insured make the initial notifications • First call resolutions, assessing low value claims to see if they fall within the fast track guide lines than completing the administration in the live system while delivering exceptional customer service. • Managing a daily and weekly portfolio of new and reactivated claims to be completed within the SLA time frame of 10 business days• Participating in regular new clients training along with system upgrades and new procedures implemented. • Processing of financial data and other sensitive materials such as overseas medical records. Show less

• Managing a portfolio of claims and processing relating to the Queensland Floods, North Queensland cyclones, and other natural disasters within the last six months• Claims management and processing of inbound general insurance claims• Data entry into all relevant Information Technology systems• Providing mentoring and assistance to staff with less experience• Working proactively as part of a team to ensure Claims Processing targets are being met and adhered to• Taking… Show more • Managing a portfolio of claims and processing relating to the Queensland Floods, North Queensland cyclones, and other natural disasters within the last six months• Claims management and processing of inbound general insurance claims• Data entry into all relevant Information Technology systems• Providing mentoring and assistance to staff with less experience• Working proactively as part of a team to ensure Claims Processing targets are being met and adhered to• Taking inbound calls and providing exceptional customer service to a variety of different clients• Liaising with all relevant stakeholders to ensure that claims were processed and actioned in a timely manner Show less

• Calling a variety of leads including some degree of cold calls. • Providing customer service to both potential and existing clients including face to face servicing as well as both inbound and outbound telephone support. • Providing web support to clients including assisting with online quotations • Providing general advice on financial products and services • Data entry, blogging and sales training using Youi intranet (SharePoint) • Issuing contracts of insurance… Show more • Calling a variety of leads including some degree of cold calls. • Providing customer service to both potential and existing clients including face to face servicing as well as both inbound and outbound telephone support. • Providing web support to clients including assisting with online quotations • Providing general advice on financial products and services • Data entry, blogging and sales training using Youi intranet (SharePoint) • Issuing contracts of insurance • Providing cancellation advice• Responding to customer enquiries • Trained in the use of soft phones and web based data entry Show less