Emily Gell Email & Phone Number

Holmdel, New Jersey, United States

Creates and updates internal and external documentation, and formally initiate and deliver requirements to Account Teams. Documents and maintains internal and client specific workflows and procedures; maintain records, plans, status reports, and other related documentation. Serves as a technical escalation point and SME to advise on system configurations to ensure optimal usage of utilized systems. Assists in discovery and delivering system training to all users. Facilitates and manages audits against specifics such as pay/bill rates, start/end dates and pending timesheet/expense reporting. Manages the end-to-end weekly payroll cycle for all Associates which includes sending weekly timesheet reminders, expense audits/processing and managing the payroll upload including late approvals and all timesheets from time entry systems. Reviews and validates timesheet upload for accuracy prior to sending file to Payroll. Partners with internal Payroll and AR teams to address errors quickly and accurately prior to processing which includes reviewing error logs, performing checks and processing any adjustments. Conducts timely research and resolution of all billing inquiries to the assigned mailboxes utilizing the highest level of customer service.

Holmdel, New Jersey, United States

Managed a desk of high value clients while cultivating relationships with key contacts to ensure delivery of exceptional customer service by the team. Directed multiple HR processes while focusing on problem diagnosis, resolution, and compliance. Partnered with managers to review and prioritize expectations of associates. Facilitated associate onboarding activities including all State and Federal documents and necessary pre screenings. Enters and audits associate profiles and assignments within Atrium’s HRIS and timekeeping systems. Proactively diagnosed and resolves escalated client concerns in a timely manner while delivering the highest level of professionalism.

Monmouth County Nj

•Supported clients in the creation of professional resumes, cover letters, and online career profiles. •Directs clients to learn interview skills. •Coached clients during the training periods of new employment.•Taught essential skills to speak with coworkers, supervisors, and customers and maintain their employment. •Followed up with clients who are in long term employment to refresh skills to further their employment and career goals.

Eatontown New Jersey

• Lead instructor and lifeguard teaching survival swimming for all ages• Monitors pool patrons during open swims• Maintaining safe pool conditions during the day

Union, New Jersey

Key Project:Psychology Department Alumni Survey -• Led team to develop appropriate opinion assessment• Conducted surveys and interpreted results• A summary of findings will be presented to the Psychology Department heads.

Greater New York City Area

Key Project:NPower Employee Opinion Survey – • Led multiple focus groups to pinpoint concerns within the company• Designed assessments, conducted surveys, and interpreted results. • Presented summary and recommendations to improve employee morale• Utilized statistical models to provide analysis of workplace culture

Shrewsbury, Nj

Shrewsbury, Nj

Master'S Degree, Human Behavior/Organizational Psychology

Psychology, 3.86

Activities and Societies: Dean's list 2 years Alpha Lambda Delta HonorsRelated coursework: ‘Presentation Methods and Memorization’ – •.

Associate’S Degree, Psychology, 3.1 Gpa