Work with management team to manage and evolve Bird's global employee benefits program in the US, EMEA, and APACManage external vendor relationships, including benefit carriers, domestic and international brokers, and service providersEvaluate effectiveness of benefit and wellness programs through engagement and cost analysisEnsure all benefit offerings align with our benefits philosophy; partner with benefits brokers to market benefits annually and provide insight and cost impact to managementChampion & drive utilization of programsManage employee communication related to benefits and wellness programsEnsure compliance with regulatory mandates and legislation (ERISA, HRC, HIPPA, COBRA, IRS, DOL and CMS) at all timesTrack and coordinate benefits for FMLA, LOA, Workers Comp and Disability leaves

Managed a $1.7M book of business across the country, both self-funded and fully insured ranging from 50 to 4,000 employeesProvides professional and courteous service to clients, carrier representatives, business partners, and HUB colleagues, resulting in a rate of account retention that exceeds expectationsInterfacing with Account Executives, provides a high level of support to Producers in obtaining, maintaining, and expanding businessIdentifies opportunities for cross-sell and up-sell of HUB products and services when appropriate for the clients’ needsWorks independently as well as cooperatively and professionally with Producers and Account Executives to deliver all HUB services to assigned clients throughout the policy cycle. This includes but is not limited to stewardship reports, risk control services, preparation of coverage outlines/proposals, claims reviews, and marketing of emergent and renewal coverage requestsAcquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact clients. Makes appropriate recommendations to clients in response to those changes, independent of manager approvalActs as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issuesManages, organizes, and conducts client meetingsAppropriately documents transactions with clients and carrier representatives, and updates broker management systems as required. Ensures the accuracy of data in those systemsSupports, mentors and trains account coordinators Attends industry related continuing education training and coursesSupervise account coordinators and provide feedback and direction to obtain their goals

Managed a $1M book of business across the country, both self-funded and fully insured ranging from 50 to 4,000 employeesProvided professional and courteous service to clients, carrier representatives, business partners, and HUB colleagues, resulting in a rate of account retention that exceeds expectationsProvided a high level of support to Producers in obtaining, maintaining, and expanding businessIdentified opportunities for cross-sell and up-sell of HUB products and services when appropriate for the clients’ needsWorked independently as well as cooperatively and professionally with Producers and Account Executives, Account Coordinators to deliver all HUB services to assigned clients throughout the policy cycle. This included but is not limited to stewardship reports, risk control services, preparation of coverage outlines/proposals, claims reviews, and marketing of emergent and renewal coverage requestsAcquired understanding of clients’ insurance objectives and critically analyzed and compared insurance plans to determine suitability. Stayed abreast of changes in the insurance industry and other external conditions that may impact clients. Made appropriate recommendations to clients in response to those changes, independent of manager approvalActed as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. Also, negotiated with underwriters and carriers to troubleshoot claims and billing issuesManaged, organized, and conducted client meetingsSupported, mentored and trained account coordinators

Supported Account Managers in Key Accounts such as The Los Angeles Dodgers, Guggenheim Partners, and Outcome Health in their employee benefit’s programsProcessed and answered client requests for services, claims issues, benefit resources and submitted information to the appropriate partiesActed as a liaison between human resources, benefits teams, and employees with multiple vendors on a daily basisResponded promptly and professionally to the service needs of our clientsProduced quote requests, spreadsheets and other related items while verifying their accuracyMaintained controls on renewals to ensure timely preparation and processingPrepared summaries of insurance and proposals as needed for account reviewBroad knowledge of insurance products and usages and ability to work independentlyAbility to utilize computer programs and understand functionality.

• Responsible for the management of the onsite gym facility, employee fitness classes, and well-being office hours• Developed and implemented company outreach programs to improve population health and behaviors

• Developed and presented educational wellness and behavioral meetings to faculty and staff• Managed a university/state wide wellness challenge called Live Healthy Iowa• Developed and implemented wellness program initiatives and activities

-Maintained the operations of the facility on weekdays, evenings, and weekends -Assisted front counter personnel with taking fees and monitoring payments of admission fees as well as giving facility tours -Supervised, supported, and assisted staff and members-Responded to all building emergencies including weather, accidents, fights, or injuries-Enforces facility policies and procedures-Carries out security measures (proper opening and closing duties, accountability for building keys, money handling etc.)-Responds to all building emergencies (Accidents/Injuries, Inclement Weather, etc)-Sells building membership passes and daily walk-in passes to users-Provides support for special events, as needed-Ensures outstanding customer service-Works cooperatively with other areas of the department to achieve established goals-Promotes a safe, clean, functional and marketable facility-Performs other work as assigned

• Worked onsite at W.W. Grainger• Conducted weekly fitness assessments to Grainger employees to monitor overall health• Instructed group exercise classes such as TRX, HIIT, TBC, cycling, yoga, etc.• Developed incentive programs monthly to encourage continuing fitness education• Created informational displays in the facility to inform members of healthy lifestyle habits