I had the pleasure of working alongside a great team who practiced a Customer First mindset with People Loving skills. I delivered precise and personalized support and order assistance to customers through various communication channels (including phone, email, text, and instant message using Gladly CRM). Always using Brand Voice when interacting with our customers, I achieved and surpassed weekly and monthly Key Performance Indicators (KPIs) and Customer Satisfaction (CSAT) goals, including average handle time, contacts per hour, quality, and accuracy. One of the most fulfilling parts of my role was providing customer centric feedback to leadership to enhance the overall customer experience. I enjoyed contributing to department improvement initiatives, including Voice of Customer outreach and data tracking, utilizing Google Suite, as well as auditing workflows to refine best practices to streamline the customer journey.

Ran an e-commerce lifestyle brand. Galvanized sales through social media and social selling including Facebook live, Instagram, and email marketing.

Provided exemplary customer service to members over the phone, email, and inperson by advised members of membership benefits and relevant products. I also assisted members with domestic travel planning.

Assisted members with international and domestic travel planning (includingcruises, land tours, and customized travel itineraries), focusing Preferred AAA travel partnersProvided comprehensive travel planning support to clients throughout the entirevacation process Met and exceeded personal monthly travel revenue and quality goalsCultivated relationships with repeat clients and outreached to potential clients tobuild ongoing salesPresented at and/or hosted travel events for members highlighting specific AAAtravel partners and/or destinations

Provided exemplary customer service to members over the phone, email, and inperson by advised members of membership benefits and relevant products. I also assisted members with domestic travel planning.

Managed relationships with year-round and event specific sponsors to ensure growth of revenue for the organizationCreated and presented partnership proposals to current corporate and community partners to meet business objectives of both Special Olympics Maryland (SOMD) and partnered company/community groupServed as liaison for partners regarding fulfillment of sponsorship benefitsEstablished and maintained a system for tracking partners and moves managementCollaborated with Development Marketing Coordinator on publications for events, including programs, website graphics, and other miscellaneous materials

Planned, organized, and executed all on campus recruitment events for the Women's College Office of Admissions, working with immediate team members and departments from across campus. Coordinated personalized campus visits for prospective students and guests.Supervised and provides training/mentorship for the Student Ambassador and student volunteer (STARS) program.

Recruited and advised students throughout the application and financial aid process. Traveled to area high schools and presented at information sessions, as well as attended college fairs, to promote the university. Worked to meet individual and team goals.Managed office's social media outlets including Facebook and Instagram, as well as supervising office and student blogs.

Held a Promotions and Events Intern position for the Hearst Radio station in Baltimore. Set up audio equipment and signage for promotional use, at an erray of live broadcast events within the local community. Responsiblities also included engaging with listeners at these events, taking pictures for the station's website, and other tasks as assigned.Worked in the office once a week, and attended the weekly station meeting, and music meeting. Office responsiblities also included contacting contest winners, and sending advertisers their on-air audio segments.

Held a Production Intern position with the Mickey, Amelia, and Spiegel Morning Show at this Hearst Baltimore radio station.Downloaded and saved audio for on-air segments, researched guests for on-air personalities, recorded, edited, and uploaded video for the station's website, edited and uploaded audio for the station's website, escorted guests to and from the studio.

Gave tours to prospective students and their families during on-campus visits. Worked prospective student events including open house and shadow days, escorting students to different locations on campus. Completed office tasks including, filing, copying, correspondence writing, and making telephone calls.