Emily Goddard Email and Phone Number

I have lived my entire life in Missouri and love the outdoors. I graduated high school in 2011 and immediately joined the Missouri National Guard. I started my IT career by learning to operate and maintain tactical networks providing phone and internet services to users. Currently, I work at CACI and love supporting the Air Force EITaaS project by implementing a NICE inContact FedRAMP communications platform and BeyondTrust Secure Remote Access Capabilities. I recently have been able to dabble in RPA with UiPath and see what the Aisera chat bot is capable of! My job is always exciting and provides ample opportunities to learn.My new role as an Information System Security Engineer is to ensure that systems are compliant to DoD standards and policies.I have officially completed my Bachelor's in IT Management and have started WOBC (Warrant Officer Basic Course) as a Cyber Defense Warrant Officer (255S). Some of my accomplishments include:• Building excellent relationships with essential vendors and stakeholders, and successfully implemented InContact and Beyond Trust in high security DoD environments.• Consistently meeting and exceeding program goals through delivering quality products for a 100+ Service Agents for vital SAIC programs, including EITaaS, USMS, and HHS.• Engages in continuous process improvement through collaborating with program stakeholders, designing, developing, and implementing business processes.• Diligently and persistently sought solutions while implementing complex IT tools for three service desks, including high security environments, common access card authentication, and third party tool integrations with Service Now. • Focuses on learning new skills, staying current on technologies, and seeking knowledge for service desk tools, cloud environments, artificial intelligence (AI), robotic process automations (RPA), high security environments, and API integrations