Emily Graham Email and Phone Number

Coach and develop employees in customer service and selling standardsInspire trust by maintaining a respectful workplace environment, model ethical behavior, and maintaining confidential informationDemonstrate accountability for personal and team membersLead store employees through sales leadership, training , and coaching Perform all other related projects and/or duties assigned by the Supervisor

Achieved and maximized sales goals by executing marketing plans and integrating all corporate strategies into assigned storeCoordinated and implemented all retail activities within the store; including focusing on sales goals, maintained customer service, and utilized all brand loyalty tools to grow the business including the multi-channel process of store online orderingEnsured that all customers were treated with the highest level of CARE and resolved all customer concerns and requests quickly and effectivelyMaintained company visual presentation standards per VMUPlanned daily goals and non sell activities; delegated to my team Ensured proper training of associates with selling techniques, POS procedures, visual standards, sale set-ups, store maintenance, and marketing programsAdhered to all company policies, procedures and code of conduct and ensure these rules are communicated and implemented to all team membersCompleted weekly schedules for all team members within two stores

Managed all day-to-day operations of an individual Fashion Bug store to achieve targeted productivity, sales, and profitabilityEnsured customer service, store image, merchandise presentation, team development, asset protection, and cost control in line with Fashion Bug standardsDeveloped and motivated the sales teamDemonstrated strong leadership skills