Emily Grisa Email & Phone Number

Remote

Remote

• Reviewed and analyzed 4-5 sets of mortgage closing documents per hour before notifying the attorney that the loan was clear to close
• Communicated with title company and/or lender to resolve any last-minute issues that arose before closing such as title discrepancies, outstanding judgments or taxes, etc.
• Assisted with “auditing team” to approve (or disapprove) the disbursement and recording information found on the closing disclosure, disbursement bundle, and recorded mortgage after closing

• Uploaded and organized 30+ confidential closing packages in the mortgage loan system
• Collaborated with the Final Documents department to verify closing information on mortgage documents
• Created and implemented filing database to ensure efficient retrieval of confidential documents

• Managed daily responses to emails in the Mortgage Services inbox, maintaining a 24-48-hour turnaround time
• Provided excellent customer service through our online chat system by responding promptly and assisting members with mortgage related questions
• Worked as a team with the contact center to ensure outstanding customer service by answering phones in a timely and professional manner

Wyoming, MI

During my internship, I rotated positions around all of the departments at the hotel, including: front desk, breakfast host, laundry, housekeeping, and maintenance to get experiences in all fields of the hotel.

Walker, MI

At the Holiday Inn Express, I was employed as a Front Desk agent where I performed tasks such as, but not limited to, checking guests in, checking guests out, maintaining the lobby and pool area, replenishing the coffee bar, handling guest complaints, as well as handling the billing and folios of guests that stayed at the hotel.

Livonia, MI

Filed confidential documentsOrganized / updated files

Livonia, MI

Monitored / coordinated computer accessAssisted students with computer programs such as Microsoft Word / Excel

Dearborn, MI

Systematically filed invoices / paymentsEntered payroll into Microsoft Excel

Bachelor Of Science (B.S.), Hospitality And Tourism Management

Activities and Societies: Alpha Sigma Tau, Select Women's Ensemble3 semesters of Italian language courses Active member in Alpha Sigma Tau.

High School Diploma

Activities and Societies: Global Education, Symphonic Choir