Emily Hedin Email & Phone Number

Plymouth, Mn, Us

St Paul, Mn, Us

- Provided support to teams as a Jira Administrator to help improve productivity and solve problems.- Evaluated and analyzed data to create and design visually appealing and interactive Power Bi reports and dashboards.- Worked with stakeholders of 3M’s SpinCo organization to create and maintain a Power Bi dashboard to identify all features that are relevant to the spinoff for leadership to follow progress and review escalations.- Created a Jira Plan to help a team visualize all tasks from the capabilities to subtask level.- Improved the stakeholder experience of the Enterprise Release Management Dashboard by converting their 27-page Dashboard from using an Eazy Bi data source to a new Jira to Power Bi data source. Overcame challenges related to table relationships, access, and visual errors. Manually recreated over 50 columns and measurements and replaced over 300 fields.- Developed an understanding of Agile practices by completing the following instructor-led courses: Agile, Scrum, Scrum Master, Jira, Product Owner, and Backlog Management.

St Paul, Mn, Us

- Conducted interviews with Key Stakeholders of the business to assess their awareness and understanding of ERP Ecosystem Solutions resources. Compiled and analyzed findings and identified key areas of opportunity. Presented findings and potential solutions to the Solution Release Management team.- Recorded project details such as progress, resources needed, interview notes using Microsoft One Note to standardize project tracking and documentation.- Completed instructor-led courses and fulfilled requirements to become a 3M certified Kanban Member and 3M certified Scrum Master.- Developed a better understanding of how Agile development methodology is used in a corporate setting and how IT projects are managed

Minneapolis, Mn, Us

- Loaded Sysadmin Test Scripts to TestRail- Revoked privileges on Main-Frame related tables in Oracle instance- Created a dashboard for the Oracle ERP team in Jira Service Desk using relevant filters and widgets- Cleaned up and consolidated PO responsibilities- Disabled concurrent programs

St. Cloud, Mn, Us

- Think creatively and critically to overcome challenges- Communicate effectively to build relationships with student organizations leadership boards and the student organization team- Bring new ideas for content and layout for the bi-weekly newsletter that is sent out to student organization for increased engagement- Proficient in the database, HuskiesConnect for St. Cloud State University, that is a resource for all students and student organizations to build their own profiles, advertise events, record community service hours, and show which organizations students are members of

St. Cloud, Mn, Us

- Display ability to provide strong customer service skills over the phone and in person at sporting events- Complete numerous projects given by athletic supervisor

Minneapolis, Mn, Us

- Demonstrate ability to multi-task in a fast-paced environment while effectively maintaining accuracy and exemplary service to customers on the phone- Provide excellent customer service to ensure life-long, positive relationships with customers- Developed strong interpersonal skills by providing high quality customer service to hundreds of customers daily