Emily Hickman Email and Phone Number

Co-Model Lead and Operations Lead of the Next Generation ACO (NGACO) Model; a Medicare initiative that provides financial incentives to ACOs through patient engagement and care management. Works with other workstreams and CMS departments (CM, OIT, OGC, OC) to create and revise program policy, increase program efficiency, and identify downstream impacts of activities. Manages and resolves operational issues that arise in technical systems. Creates and disseminates informational resources, including user manuals, guidance requirements, webinars, FAQs, and emails to communicate policy modifications, deadlines and requirements to NGACOs and external stakeholders.

Coordinates with Scientific Review Program (SRP) team to develop, revise, standardize, and maintain policies and procedures related to administrative aspects of the scientific peer review process. Create, implement, and manage tracking systems for analysis and review of applications/proposals. Attend and summarize Branch meetings. Prepare and assist in preparing of analyses, reports, studies, and statistical reports used for review by branch managers and division directors. Provide administrative support to the SRP on programmatic initiatives to include coordination of responses to request for applications and request for proposals. Research and evaluate existing administrative policies and procedures, and develop new approaches and methods for use by program staff to improve timeliness and efficiency of the SRP. Gather relevant information from staff at all levels for preparation of reports and to evaluate issues and problems involving development of new policies and/or implementation guidance. Revise and edit documents as needed. Assist Scientific Review Officers in peer review process; including identifying conflicts of interest, locating reviewers, revising review portals, and scheduling reviewers.

Project Manager of the National Coordinator (NC) Medi-Medi project; contracted with Center for Medicaid Services. In charge of staffing and budget plans for each month’s tasks and adheres to the budget of the project. Writes monthly progress reports, meeting agendas and summaries, user manuals, dashboard reports, and other deliverables as necessary to send to the client. Augments quarterly data from Data Project Catalogs to create Quarterly Outcomes Reports and summaries. Acts as a technician specialist for the project’s portal. Oversees the NC Helpdesk telephone hotline and email, responding to inquiries in a timely and efficient manner. In charge of setting up a National conference for stakeholders of the project; tasks include logistics, logistical support, and conference materials. Manages members of the project team to maintain communication and consistency through project tasks. Enters data into real-time data systems. Reviews data for routine quality control checks. Assists in development of research protocols in early stages of projects. Develops survey instruments by editing codebooks and writing narrative instructions for the use of coding templates. Makes documents 508 compliant through CommonLook program. Generates reports using Crystal Report software. Edits documents to be sent to clients. Runs literature searches; providing summaries and synopses of findings. Manages database structures to ensure organization and consistency. Records and transcribes meeting notes for company records. Manages editor’s time and workload to produce documents in a timely fashion. Hosts webinars as needed.

Collects data for projects either by library research, or by administration of quantitative and qualitative questionnaires, field observations, telephone, or face-to-face interviews. Edits articles to be published. Assists in the writing of articles to be published. Enters quantitative and qualitative data collected using pre-established formats, corrects data, and creates hard copy formats. Performs routine audits of data. Routine checks of data through quality control. Performs library searches and summarizes information reviewed. Assists in the development of research instruments. Assists with research papers and presentations of higher level research staff. Attends meetings to record decisions and action points. Serves as a representative to the public for the project, when needed. Creates filing systems and organizes data. Maintains data files, both hardcopy and electronic. Performs administrative duties as assigned.