Emily Hutter Email & Phone Number

Oakland, Ca, Us

San Diego, California, United States

Provide unparalleled customer service and support for cross-functional campus transactions within the offices of the Registrar, Student Accounts, and Financial Aid.Purpose of the RoleTo provide consistent, timely, and above and beyond service with a personal touch.To remain current and organized on all policies to make informed decisions.To educate the USD community on policies and procedures to navigate all the USD experience.To make every individual feel valued and heard through active listening, transparency, and understanding of individualized needs.To work with the counseling team and partner offices across the university campus to take action in addressing student pain points.Responsibilities ◆Provide premium customer service as the main point of contact for telephone inquiries, proactively manage callbacks.◆Assist students and parents via phone, email, and in person meetings and handle difficult situations in a calm, courteous, and detailed manner◆Educate on policies and procedures in the matters of registration, student accounts, and financial aid, and campus resources for compliance◆Process add/drops, review holds on registration, and work with faculty and Dean’s to resolve issues◆Advise on the components of a financial aid award, explain grants, scholarships, loans, disbursement issues, and the requirements and responsibilities of aid◆Review and verify billing statements, transactions, delinquencies, and counsel to reconcile accounts◆Collaborate as a team of Counselors as well as with partner offices across the university to be an efficient liaison◆Present at informational sessions for prospective students and attend campus events to support onboarding and graduation◆Multi-task between platforms : Salesforce, Banner, CashNet, DegreeWorks, and the USD Portal to navigate, manage, and document information◆Demonstrate effective listening, diplomacy, availability, and timely response to all inquiries

San Francisco Bay Area

Manage a portfolio of 200+ continuing students to guide them through their degree plan and ensure they are set up for academic and graduation success, including registration, monitoring absence reports, academic progress, compliance, financial aid, grievances, etc…Exhibit effective leadership skills and follow department protocol when communicating with students (or their families), department faculty/staff, and co-workers.Demonstrate accurate, current, and comprehensive product knowledge - information about the Academy’s academic programs, course catalog, degree plans, resources available to assist students, policies and procedures.Execute all job duties in a manner compliant with accreditation requirements as well as state and/or federal laws/regulations.Utilize PeopleSoft, SalesForce and all internal database and software programs needed to manage student portfolioAssume proactive leadership in facilitating resolution of student concerns and complaints to ensure best customer service is consistently provided. Work independently and as a team member to assist any student with immediate needs via phone or face to face.

San Francisco Bay Area

Effectively and efficiently guide new students through the enrollment and registration processes Consistently demonstrate a commitment to go above and beyond to ensure students are set up for success Communicate accurate, current, and comprehensive product knowledge; i.e., information about the Academy’s academic programs, resources available to assist students, and policies and procedures Execute all tasks in compliance with University and department policies and procedures, as well as all applicable state and/or federal regulations and laws Maintain a professional environment conducive to providing the best customer service possible at all times Effectively utilize all tools available, including database and software programs Perform other duties and projects as may be assigned by the Management Team

Greater Boston Area

Mentored high school students in a leadership development / scholarship program that nurtured them to be resilient, altruist, and high performing citizens. Guided students through experiential learning summer programs designed to help them grow personally and developmentally. Advised students toward high school graduation and college acceptance.

San Francisco Bay Area

Coached prospective students interested in higher education through the application process and to start their degree successfully. Increased enrollment for colleges. Coached continuing enrolled students through their first semester of college/university. Held individual weekly coaching sessions focused on their academic goals, class work, problem solving, time management, campus resources, and commitment to graduation. Collaborated with college faculty/staff around enrollment and retention metrics.

Cambridge, Ma

Managed the logistics of a high school foreign exchange program. Supervised and motivated a team of adult volunteers in the Midwest region of the United States to find placement host families and schools for over 100 foreign students (continuously hit & exceeded goals). Oversaw all counseling and mediation of international students, volunteers, host families, and schools around overcoming barriers during the cultural exchange experience. Handled crisis situations. Collaborated with international co-workers to ensure excellent customer service to all program participants.

Bachelor'S Degree, Sociology

Master'S Degree, Social Work

I was accepted in to the MSW program.

Bachelor'S Degree, Sociology