My responsibilities cover assisting the Finance Manager in keeping accounts up to date, managing the office premises, assist in ICT where applicable, follow up on sales enquiries for the team, organise client entertainment and hospitality and any events that help promote the company, prepare digital/ print media for the company for various company projects, ensure the website is kept up to date.

Working within the Commercial Services team, providing admin support for;External events team – Using config to update our systems menus &, room details, making & updating bookings.Marketing – Assisting with data cleansing.Global Summer School Team - Booking and managing the social activities for Imperials Global Summer School for teenage children hoping to attend university in the coming years.

I am responsible for advising, co-ordinating, developing and helping deliver the clients vision for external and internal events and bookings. To ensure a seamless handover of client bookings from Sales through to Operations.• Ensure our customers receive a comprehensive tour of all relevant College facilities and receive professional expert advice and guidance.• Responsible for conversion of incoming conference enquiries from internal/repeat sources into confirmed business.• To provide appropriate support to sales and marketing initiatives and projects.• To maintain accurate and detailed records of all dealings with actual and potential clients, whether by telephone, e-mail or personal meeting.• To build a strong client relationship, understanding and interpreting the aim of the event and therefore provide all the options and facilities available to realise the goal. • Ensure that College staff and relevant student event bookings receive appropriate levels of support and guidance. Support and respond to Web Room Booking queries and issues.• Prepare and send out client contracts and quotations. Arrange appropriate client set-up in College system. Ensure subsequent timely receipt and prompt banking of deposit monies.• To plan and organise all practical aspects of the event, in accordance with the clients’ wishes identifying opportunities to up sell.• Accurate data entry and recording of booking information, and ability to effectively communicate requirements to all contributing teams and in house facility services.• To work effectively with and fully brief the operations team on all events, ensuring that our customers’ expectations are exceeded. This will include periodic attendance on the day of the event.• To liaise with the Finance Assistant to ensure that all internal and external events are invoiced accurately and in accordance with College financial regulations.

Our team represent the front of house for a multi-tenanted building in central London. My main responsibilities are: The meet and greet of visitors, employees and prospective clients who must be met in a proficient and polite manner.Dealing with calls and emails to the front desk.Book meeting rooms where necessary and notifying tenants when visitors have arrived.Co-manage a team of 4 to deliver and maintain a high quality service. Providing Daily & Weekly Visitor Statistic Reports and Client Pass Reports. Training all new team members, this in itself is a has a number of responsibilities and requirements which I adhere to:Facilitating a foundation training course at head officeUpdating the site specific training checklist when appropriate.Keeping our training matrix up to date with courses the team have attended along with feedback forms.Completing training checklists with new Team Members/Network Team Members, and training to a level where they are confident and ready to provide a high level of service.Continually coming up with new and exciting training pieces for the team at my site and multiple others, to take part in (within a workbook), to read and/or with a quiz to aid learning.Complete CAP Form for new permanent starters. Assessment to be done between the first 5 days/2 weeks and responding to any areas of development within agreed performance targets.Meet the rest of the trainers at ISS on a quarterly basis to discuss new ideas and share training presentations/ documents in our focus group meeting.Send out the teams Personal Development Plans, short and long term goals, to head office.Compiling a report of my training initiatives and training pieces created for our teams.

My role specialised in liaising with the client to organise the finer details of the upcoming events for our corporate business accounts. That involved working closely with our core clients and meeting with them to go over their requirements for their course at the venue. I was responsible for ensuring the billing information, attendee numbers, dining requirements and all other details were correct. A large part of my job was also in diary management and prioritisation of administration within the office. Also composing daily briefing sheets and daily amendments that occured and communicate this with the teams.

I previously ran the conference/ event office on my own.This involved every aspect of event sales in the office:Posting charges and checking out company billsChasing existing business and exploring leads where possible Arranging and attending show-rounds of the hotel and consultations with companies and individuals for weddings or corporate events. Whilst focusing specifically on Wedding & Event enquiries & appointments and successfully securing bookings. Working closely with the office manger to promote our product with new marketing; mail shots, new leaflets and marketing material on our web site and sent by hard copy with our packs.Preparing a daily report of sales data and a month by month trackerMeeting weekly sales targetsDealing with agents to maximise conference and bedroom salesOrganising New Year & Xmas celebrations; promoting and booking for the hotelLiaising with clients after complaints Organising promotional events at the hotel for clients and potential bookersManaging corporate accountsAssisting reception during busy periods