I write a range of accurate, insightful and interesting articles for a variety of niche websites to engage audiences, educate others, and to promote services.

Customer-facing role, providing great customer service, going above and beyond for the needs of the customer. Currently leading a team of over 60 colleagues. Establishing good relationships with team. Attend daily manager meetings, communicating with managers over any issues. Supervision and daily running of checkout department and front of store. Ensure safety, legal and security protocols are in place. Supervisor of any issues with customers, staff or store. Assure colleague support and role training. Shift/Rota management (inc. responsible for filling uncovered shifts) as needed by the business. Communicating with wages department, ensuring colleagues are paid correctly in accordance with shift changes/overtime etc. Handling large sums of money and responsible for cash office and safe management. Responsible for closing down of store upon evening and bank holidays: securing cash safes, tills and whole checkout department before leaving.

Part-Time during University studies:Providing great customer service, happy and polite in helping any customers or staff members in a demanding and exciting environment. Working a variety of flexible shifts according to the needs of the business. Ability to work in multiple roles/departments as needed. Helped Team Leaders in their role during busy/stressful periods to ensure customer needs.

Summer Temp Role during studies: Provided great customer service with both face-to-face communication and phone bookings. Furthered experience in busy environments and working under pressure. Bar training. Handled cash, credit and debit payments.