Emily Knowles Email & Phone Number

United Kingdom

London, Gb

Hatfield, Hertfordshire, Gb

Hatfield, Hertfordshire, Gb

Nottingham, Gb

o Promoting club nights, which has increased my confidence in approaching and informing differing groups of people.o Working alongside technical and bar crews, to prepare event venues, including seating and stage equipment.o Dealing with ticket sales disputes at club nights, testing my customer service skills and importance of compromise.

Houston, Texas, Us

o Project managed employee engagement and company culture initiatives throughout the year, across 10 HPE UK sites, under direction of HPE executives around the world. Ensured deadlines and quality requirements were met:o Reducing single use plastics across UK offices, saving over 60,000 cups going to landfill.o Capturing HPE’s values of innovation, diversity, inclusion, customer experience in “HPE Spirit Week”o Creating a comprehensive range of learning activities for 64, 9-10-year olds and running workshops across 6 UK offices to help young people understand HPE technology in Science, Technology, Engineering and Maths.o All employee volunteering day, a Global Day of Service for every employee in the company. o Collected and analysed key metrics and sales data for new sustainability measures and product developments from UK sites for weekly senior management progress update calls. o Designed new payment procedures for HPE’s employee engagement budgeting system to improve efficiency and performance of financial processes across all UK sites following a software change.o Led a team of 12 interns and apprentices from HPE’s London office for a consultancy project to improve efficiency in the retail sector. I applied my knowledge of HPE network sensors to track customer movements in retail outlets, analyse the most popular areas customers visited and use the data to sell higher value goods. We presented the benefits to our UK MD and senior executives, which were well received.o Coordinated the replacement intern recruitment process, including assessment centre organisation and interviewing.

Kemble Drive, Swindon, Gb

o Team working with kitchen staff to prepare food and drinks in the NT’s second busiest café in the Midlands.o Maintaining excellent customer service in a high-pressure environment, dealing sensitively with difficult customers.o Responsible for cash management and kiosk sales.

Twyford, Berkshire, Gb

o Researched and prepared a report on creative options for the organisation of electronic data as a part of a review of the company business management system.o Initiated cultural change to paperless working in a new office environment - ‘PaperLite’ including producing creative infographics used throughout UK offices.o Assisted with internal communications for the Microsoft 365 Desktop Modernisation, including companywide emails and infographics

Toronto, On, Ca

o Coached children aged 5-12, tracking their progress against KPIs to improve their long-term performance.o Adapted my communication techniques to young people to give effective explanations about swimming techniques.

Coventry, West Midlands, Gb

Toronto, On, Ca

Bachelor'S Degree, Business Management And Entrepreneurship

Design Thinking & Innovation

A-Levels, Economics (A), Mathematics (C), Psychology (B), French As (C)