Emily Kollaritsch Email & Phone Number

Fulton County, New York, United States

Albany, New York Metropolitan Area

- Directly supervised a team of approximately 20 staff members- created schedules, hosted both team and 1:1 meetings, provided training and coaching opportunities- Served as a training supervisor and created numerous training videos, documents, and reference materials to directly manage and onboard over 400 new staff members during the case surge- Tracked.

Albany, New York Metropolitan Area

- Served as a point of contact for the Virtual Call Center and Local Health Departments, speaking with thousands of clients- Professionally conducted phone interviews with individuals affected by COVID-19 to collect vital health information, providequarantine/isolation guidance, and monitor client status across the Greater Capital Region- Collected and.

Albany, New York Metropolitan Area

- Worked alongside other Contact Tracers, Community Support Specialists, and Contact Tracer Supervisors to gathertime-sensitive confidential information from both contacts and travelers- Mastered multiple software systems and used each concurrently, including Microsoft Teams and Office Suite, Amazon Web Services, Dimagi CommCare, and DayForce- Connected.

Albany, NY

Latham, NY

- Ability to comprehend operations system procedures: Competency using SAP software, SBD Data Warehouse and Microsoft Office.- Assignments include running reports by analyzing customer information to ensure greater turnaround time on repair and sales requests.- Preparing weekly reports on repairs, responsible for handling inventory transfers between.

East Lansing, MI

o Coordinated and executed weekly meeting with seven local organization representatives (MSU Women’s Resource Center, MSU Safe Place, MSU Student Life, Associated Students of MSU, Listening Ear, Lansing Women’s Center, Firecracker Foundation) to produce an event timetable and logistics for community educationo Educated community about civil rights.

Lansing, Michigan Area

o Served as legislative intern for two year years and then was promoted to legislative aideo Managed and Coordinated Public Service meetings and monthly events – supporting with constituent relations efforts for a Senate District of 250,000 constituentso Supporting the Honorable Senator Jim Marleau both on the floor by distributing legislative memos on.