Emily Kollaritsch Email & Phone Number

Fulton County, New York, United States

Albany, New York Metropolitan Area

- Directly supervised a team of approximately 20 staff members- created schedules, hosted both team and 1:1 meetings, provided training and coaching opportunities- Served as a training supervisor and created numerous training videos, documents, and reference materials to directly manage and onboard over 400 new staff members during the case surge- Tracked daily and weekly progress for the Call Center, including call attempts, records assigned/completed, and staffing levels- Developed county reports regarding school/workplace exposures, facility notifications, isolation extensions, and other pertinent information requested by the Local Health Departments- Prepared and delivered training materials, presentations, and reports to assist with the understanding of Call Center procedures- Performed quality assurance and quarterly performance evaluations

Albany, New York Metropolitan Area

- Served as a point of contact for the Virtual Call Center and Local Health Departments, speaking with thousands of clients- Professionally conducted phone interviews with individuals affected by COVID-19 to collect vital health information, providequarantine/isolation guidance, and monitor client status across the Greater Capital Region- Collected and carefully entered data into a statewide medical database, including client demographic and contact information,health history, and school/workplace information- Successfully adapted to regular changes outlined by state and local management teams including call procedure, data collection, and reporting- Communicated with clients in a professional and empathetic manner, maintaining emotional and cultural awareness

Albany, New York Metropolitan Area

- Worked alongside other Contact Tracers, Community Support Specialists, and Contact Tracer Supervisors to gathertime-sensitive confidential information from both contacts and travelers- Mastered multiple software systems and used each concurrently, including Microsoft Teams and Office Suite, Amazon Web Services, Dimagi CommCare, and DayForce- Connected with close contacts, international travelers, and domestic travelers with the support and resources they needed toeffectively quarantine.

Albany, Ny

Latham, Ny

- Ability to comprehend operations system procedures: Competency using SAP software, SBD Data Warehouse and Microsoft Office.- Assignments include running reports by analyzing customer information to ensure greater turnaround time on repair and sales requests.- Preparing weekly reports on repairs, responsible for handling inventory transfers between regional service centers, shipping, and placing office supply orders.- Responsible for maintaining policy and procedure manuals, financial record keeping and for managing customer accounts.

East Lansing, Mi

o Coordinated and executed weekly meeting with seven local organization representatives (MSU Women’s Resource Center, MSU Safe Place, MSU Student Life, Associated Students of MSU, Listening Ear, Lansing Women’s Center, Firecracker Foundation) to produce an event timetable and logistics for community educationo Educated community about civil rights pertaining to sexual and domestic violence within Mid Michigan through guided conversations, events, speak out, education series by guest speakers, and the march to the capitalo Correspondence with local and state news media outlets on a frequent basis providing media interviews while managing social media platforms for marketing and advertising o Managed social media platforms for marketing and advertising in efforts to bring the community together and spread awareness of the events to gather participation o Delegated responsibilities to a team of over ten members holding them accountable while providing support and following up with them every week during our individual meetingso Demonstrated ability to adapt to a fast-paced environment and have excellent productivity, effectively managed time and prioritized tasks

Lansing, Michigan Area

o Served as legislative intern for two year years and then was promoted to legislative aideo Managed and Coordinated Public Service meetings and monthly events – supporting with constituent relations efforts for a Senate District of 250,000 constituentso Supporting the Honorable Senator Jim Marleau both on the floor by distributing legislative memos on bills and being the contact to the staff office for urgent needs regarding bill(s) that that Senator is trying to get passedo Connected with other Senators and Representatives on bills and fundraising eventso Partnered with other chief of staffs for legislative memos and assisting on editing bill language o Educated newly hired interns on the logistics of office activity including Outlook, Excel and managing the front desk of the senator’s district office in person at the office and remotely o Wrote electronic weekly newsletters, published yearly Farmer’s Market Guide & Michigan Festivals Guide, business proclamations, and updated senator’s website and social media platforms