Emily Kurtz Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

-Onboard new clients -Maintain day-to-day operations such as opening accounts, moving assets, planning events, scheduling meetings, and overall maintenance of clients -Lead process development projects by educating clients, troubleshooting when necessary, and following through to make sure migration is successful-Act as liaison between advisors and clients

Remote

Indianapolis, Indiana, United States

-Lead client in the implementation of HR/Payroll software-Collaborate with clients to determine business requirements-Configure UKG products to meet the business needs of customers-Teach clients how to use products for their specific needs-Consistently communicate with the client to:assign action items/deadlines, answer questions (may require research/consulting of internal team), troubleshoot-Collaborate with the internal project team-Analyze client data

Remote

-Brainstorm, communicate, and gather input from stakeholders to determine how an idea will become a reality in the product-Develop functional specifications to determine features, functionalities, and behaviors of the product -Manage product requirements as they change and grow depending on input from stakeholders -Draft Release Notes, User Guides, and other user support documents-Develop creative education material such as How-to videos and What's New posts-Prepare test case scenarios and user stories-Document bugs and user experience gaps-Assist in software testing including usability, integration, UI, and exploratory testing

Indianapolis, Indiana, United States

-Analyze client suggestions and recommend improvements-Respond to clients regarding questions and concerns-Regressions, Integration, and QA testing on various platforms-Create and document feature requests-Conduct interviews and surveys to formally propose internal communication improvements

Muncie, Indiana Area

- Manage customer seating- Clean and reset tables- Take phone calls of various natures (to-go orders, requests, complaints, general questions)- Create and maintain a waitlist - Coordinate large/specialty party seating

Carmel, Indiana

- Schedule reservations- Coordinated large/ specialty parties- Promoted to “Host Coordinator” position after 1 year - Communicate with customers over the phone about questions, praises, and complaints- Seat guests- Create and maintain a waitlist

Bachelor'S Degree, Organizational Communication, General

Activities and Societies: Operation Black Out Dance Club

Minor, Spanish

Academic Honors Diploma

Activities and Societies: Westfield Dance Team