Rotation #1: Database AdministrationRotation #2: Quality AssuranceRotation #3:

Collaborated with the CloudForged team to optimize Salesforce for maximum end-user efficiency to drive revenue growthAssisted with data management, cleansing, and normalization to ensure best data practicesAssisted in developing key performance indicators to measure technology adoptionCreated and customize reports and dashboards to provide insights into team performance and identify areas for improvementWorked with teams to analyze core business processes and help identify opportunities to implement industry best practicesAssisted with integrating Salesforce with other business systemsIdentified opportunities where we can automate, scale, and standardizeParticipated in team meetings and provide status updates on assigned tasksConducted research and gather information on new technology/tools and present business cases while determining the ROICompleted assigned projects and tasks within established deadlines

Writing internal and end-user documentation for campus web systemsTesting web applicationsFormatting and entering content into web systemsBuilding web formsGathering and compiling data about usage of and support needs for web systemsAssisting with other tasks as needed

Monitored and screened visitors to verify accessibility to the fitness center. Helped to maintain a clean, safe fitness experience for all students using the facility. Answered any questions or inquiries pertaining to fitness center procedures and protocol. Assisted in providing students the necessary resources for any inquiries beyond my knowledge.

Brainstormed and programmed Olive Tree Holding’s first chatbot (OTTO) to assist in logging new cases and checking statuses of ongoing cases within the Technical Operations department’s ticket systemConstructed and designed the company's first internal technical operations help center with various help articles related to various OTH departmentsDesigned and built a set of Salesforce pages for the Capital Markets department to assist in searching and logging potential lending programs within various real estate opportunitiesConstructed and debugged various workflows to help increase efficiency and optimize automated processes within SalesforceUtilized Apex Programming to create custom classes and features not found within Salesforce to assist in optimizing workflowsLed an AI Research project to propose potential AI solutions into Olive Tree Holdings to help increase efficiency and productivity and reduce time spent on repetitive tasks

Teach multiple levels of Taekwondo in group class setting. Mentor to junior students. Provide physical instruction as well as instilling tenets of Taekwondo, to prepare students for Black belt candidacy.