Directs activities of associates responsible for the development, enhancement, and maintenance of new Commercial Lines and Personal Lines products.Trains Product Management staff on policies and procedures and develops team members to enhance their product management skills. Actively manages the performance of team members and products, including monitoring product performance and identifying opportunities to improve performance.Interacts with multiple departments to coordinate the development of new or revised products.Monitors, reviews, interpret and clearly communicate changes and trends in state laws, regulations and requirements affecting insurance.Ensures required action for timely regulatory review and approval of products and activities including forms design and overseeing submission of approval by insurance departments.Participates in product planning process by researching, analyzing and proposing new products for development.Monitors and evaluate competitors’ products and services and industry best practices.Develops and delivers new product, changes to existing products, training as appropriate.Writes system enhancements as a result of product changesCan assist in testing product changes

Manage the enhancement and maintenance of current insurance products Responsible for the pricing and rating of the New England property productsResearch competitor company filings along with any new state laws and regulationsSubmit filings to DOIs using SERFFWork with all departments within the companyCreate dashboards for various departments so that they can track the company’s, department’s, or individual’s performance which helped aid in their decision making processCreate rating worksheets to verify the system is rating correctly and to aid testers in their verification processPrepare routine and custom statistical, financial, and management reports

Backup head teller involved with sales, customer service, and supervising other CSRs