• Meeting clients to discuss their needs and requirement for their renovation project• Prepare time schedule for the projects with site superintendent• regular site meetings• Coordinate with workers and subcontractors to work according to our scheduling • First point of contact for architects, consultants, clients, suppliers, and subcontractors.• Customers first point of contact, defined customers’ needs, dispatch staffs to site. • Follow up with customers from start to end.• Handle insurance’s Pro shop Chinese clients’ renovation claim• Giving suggestions and costing while preparing a budget for the project.• Relationship building • Writing proposal, prepare presentation and reach out to potential clients and business partners • Proactively contact clients and business partners to maintain working relationship and prospect future opportunities• helping client with their material selection, ordering and maintaining supplies

• Attending clients to discuss their needs and requirements for signage.• Plan out strategies that meet the client’s budget and their campaign • Striding and pitching to win new business and on-going business• Giving suggestions and costing while preparing a budget for the project. • Communicating with production team (site check team, graphic team, fabrication team, signage permit team, structure drawing team, and installation team) including briefing and leading them who will work on the projects. • The project’s progress should be under constant scrutiny and supervision. • Keeping the client in the loop at all phases of the project. • Handling invoices and payment plan• Clearing up the ongoing negotiations and making way for the new ones with clients, • Making sure deadlines are met.

• Negotiate and present offers for new merchants• Perform rate comparisons on our competitors to better negotiate with merchants • Up-sell/Cross-sell products• Resolve merchants’ problems quickly and efficiently• Recommend and help merchants based on their needs• Proactively contact merchants to ensure high customer retention rates and prospect up-sell opportunities• Follow up with merchants regarding appropriate changes necessary to resolve their problems• Provide training and shadowing to new employees on company customer service policies, products and service level standards

• Terminal technical support• Arranged dispatch terminal • Translated English to Chinese or vice verse for customers• Provided authorization code to merchants• Gathered cardholder information and provided to issuing bank• Contacted issuing bank to cancel pre-authorization code• Distributed incoming fax to Research and Chargeback department

• Resolved technical issues such as signal lost or connection problem between devices• Built and maintained business relationships with customers• Translated English to Chinese or vice versa for customers.• Identified customer's need and directed in-coming customer calls as first point of contact• Maintained high integrity in assisting customers’ confidential information, i.e. personal identification, credit card information and transit payment for customers• Searched for business opportunity and gathered additional information

• Data entry• Greeting customers• General office duties• Tracking workers hours• Typing quotation and business letters