- Providing a visible presence for staff and customers, effectively representing the brand and providing a first point contact for customer queries and complaints.- Taking ownership of visual merchandising campaigns.- Developing and implementing customer service policies; training staff to deliver a high standard of service.- Nominated store sustainability manager.

- Operated as a General Manager/ Consultant during contract for this award winning start up - Provided some much needed experience in business and people management to the owners, effectively collaborating with front line and senior staff to achieve improvements - Acted as an escalation point to customers for any queries and complaints either face to face or via email - Created reports and documents for GP and stock management purposes, organising the monthly staff rota and cash handling including cashing up and weekly banking duties- Adopted a collaboratively approach, briefing owners and team on policy and procedure changes, providing training to up skill as required - Reviewed financials and identified cost saving efficiencies, implementing changes accordingly

- Successfully carried out a General Manager role in multiple sites for a reputable London pub group covering bar, restaurant and entertainment functions- Seconded to multiple underperforming sites to troubleshoot, implement restructures and handle staff disciplinary procedures - Successfully trained and progressed  4 individuals from general bar staff to management level positions within the group- Coordinated and managed the opening of a new bar and staff team within the group whilst managing own venue and team- Effectively took over an underachieving venue and doubled the GP within 6 months - Progressed from bar staff to GM within 1 year, completing courses in industry relevant areas as well as learning vital management and organisational skills- Succeeded in improving GP in all sites managed across both bar and restaurant functions - Managed finances including stock, rotas and wage budgeting  as well as staff payroll- Built and maintained effective relationships with suppliers, negotiating terms and securing lasting partnerships- Addressed performance issues as they arose, monitoring attendance, managing issues of absence or under performance - Collaborated with owner and senior management team to define and implement Annual Business Plans- Managed a diverse staff team including- Bar Staff, Chefs, Assistant Managers and Supervisors