Emily Lamb Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta Metropolitan Area

Hiram, Douglasville, Powder Springs, Villa Rica, Tyrone

• Provide training for all new patient services coordinators as well as keeping current PSC's up to date on any changes by providing additional training• Provide support/training for 6 outpatient physical therapy clinics.• Perform weekly chart reviews on all clinics to ensure accuracy and compliance.• Conduct reports to measure and calculate productivity.• Provide 30, 60, 90 day reviews on all newly hired PSCs in region to ensure accuracy of job functions.• Host monthly regional phone/in-person meetings.• Liason between management and Patient Services Coordinator, providing all new practice policy and procedures to the clinics.• Work directly with Sr Clinic Director, DCO, RTC and other leadership in problem solving.• Provides daily, weekly and monthly reports as required and/or requested by clinicians and other leadership personnel.

Acworth, Georgia

• Register patients by verifying that patient’s records are up to date and accurate, making appropriate changes in computer system and patient chart.• Responsible for entering confidential personal heath information into electronic medical record systems, ensuring to abide by all confidentiality laws. • Produced multiple data speadsheets to improve tracking for data in Wellstar EPIC EMR system and distributed to Registrar team.• Track, attach and correct authorizations for patient charts in multiple systems.• Ensure all month-end tasks are completed accurately, by reporting to Wellstar staff any discrepancy in billing or data entry.• Responsible for upkeep of multiple patient and billing work queus in Wellstar EPIC system.• Communicate with front office staff on any discrepancies in billing, ensuring accurate data is obtained

Greater Atlanta Area

• Manage and supervise Patient Service Coordinators and Physical Therapy Aides within 6 physical therapy clinics.• Establish and maintain training matrices for multiple EMR systems.• Actively interview, hire, and train new staff to assemble a skilled and efficient clinical team.• Oversee the start-up of new clinics within West Atlanta Region, ensuring that all shipments in clinic are received and set up prior to clinic opening. Confirm clinical paperwork, EMR system functionality, and any needed repairs are completed before opening day. • Direct weekly, multi-clinic collaboration meetings to implement newest policy and procedures.• Manage financial budget, distribution of quarterly bonuses, and purchasing of office supplies and equipment for 6 clinics.• Oversee and direct all patient billing concerns to the appropriate party to ensure timely and accurate payment and billing. • Approve and coordinate PTO for employees in conjunction with company policies.

Greater Atlanta Area

• Reviewed and evaluated the performance of front office staff and aides for the largest clinic in Georgia. • Handled the hiring and training of new employees as well as conducting counseling and coaching. • Oversaw and coordinated the scheduling of 7 physical therapists to ensure smooth operation of all appointments, and to comply within Medicare regulation. • Responsible for inventory and purchasing of all clinic and office supplies• Provided daily, weekly, monthly reporting as required by owners/CEO of PT Solutions.• Increased over-the-counter collections for all PT Solutions clinics in Georgia and Florida by creating an improved document to track patient payments.• Performed scheduled clinic and patient record audits and outcome reporting. Constructed forms, database management, spreadsheet outline, presentations and other materials in appropriate Microsoft products including but not limited to Word, Excel and Outlook• Developed and organized staff paid time off to optimize clinic efficiency and productivity.

Greater Atlanta Area

• Obtained patient billing, insurance and authorization documentation in order to maintain current and accurate information in EMR system. • Performed general clerical functions as necessary including filing, copying and transcription of evaluations, physician letters, progress notes, discharge summaries and related correspondence.• Provided counseling to patients advising them of their financial responsibility and obtaining credit agreements for outstanding balances. • Understand third party payer expectations for billing, reimbursement, credentialing, and audits. Interacted with third party payers and workers compensation companies on daily or as needed basis for pre-certification, certification, professional credentialing, etc.• Maintained a system of controls to ensure proper handling of cash receipts, including daily entry in billing system and bank deposits. • Served as intermediary between patient care personnel and billing center. Assisted reimbursement practices while ensuring compliance relevant laws, regulations, established company policies and compliance programs.• Worked closely with Medicare, Medicaid, and other commercial insurance companies.