Training and work skills covered• Telephone answering workshop • Research, creating and delivering PowerPoint presentations• Public speaking and Confidence building • Following instructions• ICT skills, use of Microsoft Word, PowerPoint and Outlook• Working in a team & independently• Working to deadlines and prioritising workloads• Building on working relationships

• Ensuring that all tasks were completed on time ready for opening time/closing time• If a problem was to occur, making sure it is resolved professionally and promptly• Working in a fast-paced environment • Fulfilling customer needs to provide customer satisfaction• Answering customers queries• Sustaining a professional manner and a positive attitude always• Recording account information• Experiencing new daily challenges and being ready to adapt to the new day • Taking responsibility for all work-based situations• Working on the tills, handling money and taking card payments• Taking phone calls, forwarding on messages and resolving queries over the telephone

- Using a Franking Machine to stamp letters. - Filing Paperwork and putting it into Chronological Order.- Meeting visitors and escorting them to where they need to go. - Providing assistance to those whom I shared an office with. - Making refreshments as required.