Emily Lougheed Email & Phone Number

Chandlers Ford, Eastleigh

Ensure that all offshore processes are managed in accordance with the governance and contractual frame work. Providing expertise to improve the effectiveness and efficiency of the offshore operation, whilst building positive working relationships. Key Achievements:• Own and prepare demand forecasting • Manage offshore budget • Chair contractual / governance meetings between onshore and offshore to ensure that they are of benefit and remain focused • Facilitate the… Show more Ensure that all offshore processes are managed in accordance with the governance and contractual frame work. Providing expertise to improve the effectiveness and efficiency of the offshore operation, whilst building positive working relationships. Key Achievements:• Own and prepare demand forecasting • Manage offshore budget • Chair contractual / governance meetings between onshore and offshore to ensure that they are of benefit and remain focused • Facilitate the contractual change control process for all offshore processes – 50 changes implemented successfully in 2010• Validation of contractual data produced by offshore supplier • Provide support to UK process owners as regards India governance • Produce monthly and quarterly reports to leadership team on the offshore operation • Support the development of the offshore strategy Show less

Southampton, United Kingdom

Provide technical guidance and handle complex referrals, including those that fall outside Norwich Union strategy. Negotiate terms with challenging brokers to ensure best cover for the client whilst protecting the account. Implement agreed technical standards, controls, and procedures. Empowering and training of staff to increase their own personal underwriting authority. Develop own in-depth technical expertise by research and dealing with referrals above present level of authority… Show more Provide technical guidance and handle complex referrals, including those that fall outside Norwich Union strategy. Negotiate terms with challenging brokers to ensure best cover for the client whilst protecting the account. Implement agreed technical standards, controls, and procedures. Empowering and training of staff to increase their own personal underwriting authority. Develop own in-depth technical expertise by research and dealing with referrals above present level of authority. Key Achievements:• Achieved one of the highest HNW underwriting authority levels within 2 years of joining• Assisted in the audit process of 2 HNW units plus 2 delegated authority broker sites, complying detailed feedback and evidence of their performance• Produce non standard clauses and policy wordings for individual cases• Assisted in the development and implementation of staff training programme Show less