- Brand ambassador, who embodies company values and collaborates with store leadership to craft an engaging FP customer experience.- Executing elevated decision-making and multitasking skills, prioritizing service while managing daily operations.- Support store management with daily office procedures, operational execution, and maintaining store standards.- Sales tracking and reporting, while prioritizing weekly, monthly, and year-to-date goal completion.

- 3 years of experience leading VIP with South Sound Block Party - Spearheaded seamless interdepartmental collaboration, optimizing event planning.- Managed VIP communication, ensuring exceptional guest experience for ticket holders.- Designed and curated VIP area layout, enhancing overall event ambiance.- Orchestrated Food Vendor partnerships, elevating culinary offerings for VIPs.- Innovated VIP engagement through exclusive pre-festival ticket pick-up event.

Dar Williams and Amy Ray Band West Coast Tour 2024

- Enhanced shipping efficiency by 20% through optimized packing and shipping procedures.- Achieved 15% reduction in inventory discrepancies** by effectively managing merchandise stock.- Ensured 98% order accuracy** in online merchandise fulfillment, improving customer satisfaction.- Led five successful events with 60+ attendees as the primary event coordinator.- Curated engaging content for both bar locations, leading to a 15% growth in social media following and bolstering online presence.- Drafted and distributed compelling press releases for in-house events, resulting in three features in local publications and amplifying event attendance.- Oversaw the seamless relocation of the HQ Office, managing all aspects of logistics and setup, and minimizing operational downtime.

Dar Williams West Coast Tour 2022- Oversaw and optimized sales of merchandise throughout the entire tour, driving revenue growth.- Managed transportation logistics and inventory, ensuring accurate stock levels and timely restocking.- Delivered comprehensive sales reports after each show, providing valuable insights for decision-making.- Safely drove Artist and merchandise throughout the entire tour, maintaining a high level of professionalism and customer service.

- Collaborate closely with the festival production team to ensure smooth execution of all aspects of film festival operations, including logistics, scheduling, and event coordination.- Provide on-site support during the festival, assisting with venue setup, technical requirements, and troubleshooting any issues that may arise.- Coordinate with volunteers and staff to ensure efficient and seamless operations during screenings, panels, and other festival events.

- Developed and implemented effective marketing campaigns, leveraging digital platforms and social media to attract qualified buyers.- Utilized strong negotiation skills to secure favorable deals, maximizing profits for clients while ensuring customer satisfaction.- Built long-lasting relationships with clients, addressing their needs and concerns throughout the buying and selling process.- Stayed updated on market trends and regulations, providing clients with accurate information for informed decision-making.

- Managed financial operations for 11+ diverse businesses, ensuring meticulous tracking of expenses and income.- Organized and maintained bank statements for 11+ checking accounts, ensuring accuracy and integrity of financial data.- Implemented monthly check review and reconciliation process, identifying and resolving discrepancies to maintain account accuracy.- Utilized QuickBooks Desktop and QuickBooks Online to streamline payroll procedures for 11+ companies.- Recorded detailed procedures, ensuring compliance with regulatory standards and facilitating seamless audits.

- Consistently managed a high volume of 4+ calls per hour, effectively addressing customer inquiries and concerns with a strong focus on delivering prompt and satisfactory resolutions.- Achieved measurable improvements in customer satisfaction by proactively resolving ticketing issues, ensuring a seamless and enjoyable experience for customers.- Demonstrated exceptional customer service skills by collaborating closely with Platinum ticket holders, understanding their unique needs, and delivering personalized and exemplary service that exceeded their expectations.

- Revamped operational procedures and enhanced safety protocols by creating a comprehensive Employee Handbook and Safety Guide, resulting in increased efficiency and improved workplace safety.- Utilized the Propared platform to create and maintain up-to-date digital files, ensuring the accuracy and compliance of critical documentation, thus streamlining information management processes.- Maintained close and proactive communication with touring artist's teams to effectively coordinate day-of-show scheduling, facilitating smooth and seamless operations.- Demonstrated strong organizational skills by managing and updating production schedules for 5+ performances, accurately capturing and entering information into the log for the post-production team.

- Implemented a comprehensive monitoring system, tracking social media platforms and online sources, to stay abreast of industry trends and facilitate strategic decision-making.- Demonstrated exceptional multitasking abilities by efficiently addressing a high volume of 10 calls per 4 hours, promptly resolving inquiries and concerns from artists and listeners, and maintaining a high level of customer satisfaction.- Took charge of music curation for off-air streaming, leveraging a keen understanding of target audience preferences and industry trends to curate engaging and captivating playlists. - Additionally, efficiently managed the process of uploading new music submissions, ensuring a consistent flow of fresh and exciting content for the audience.

- Collaborated with business executives to discern project requirements, effectively translating them into comprehensive project scopes that aligned with organizational objectives and facilitated successful outcomes.- Leveraged expertise in project management, organization, and time management to adeptly handle multiple tasks and clients, ensuring seamless coordination and optimal resource utilization.- Demonstrated meticulous attention to detail by updating and revising 300+ donors in a pictorial project, which encompassed essential donor information for development events, thus bolstering fundraising efforts and strengthening donor relationships.- Took charge of managing new donor information in Tessitura, a ticketing database, ensuring accurate and up-to-date records for streamlined communication and efficient donor management.- Volunteered for the prestigious Day of Music at Jones Hall, assuming responsibility for Artist Relations, seamlessly coordinating and facilitating interactions between artists and event stakeholders, resulting in a successful and memorable experience for all involved.