- Provide personalized, proactive support and guidance to assigned clients post-implementation by holding incremental meetings with stakeholders to discuss satisfaction, pain points, and enhancement requests- Analyze customer data and product usage to identify areas of improvement and implement strategies to increase customer engagement, resulting in significant increase in product adoption and usage- Collaborate with cross-functional teams to create and deliver product features and benefits, resulting in an increase in upsell opportunities, customer satisfaction, and new feature deliverables- Proactively analyze service desk tickets and interactions to determine and deliver technical training needs- Documentation of client requirements to ensure understanding of client’s needs - Conduct manual QA Testing of developing functionalities to ensure software meets clients’ needs

- Managed 5+ software implementation projects, enhancing user access review tasks for numerous clients- Developed a project plan to ensure implementation was completed within scope- Collaborated with stakeholders to tailor solutions to meet unique requirements, increasing customer satisfaction significantly- Created client-facing and internal documentation to assist with training and product utilization- Conducted regular project status meetings, keeping stakeholders informed and engaged throughout the project lifecycle- Worked post-production service desk issues to deliver training and bug fixes to clients

- Ownership of client relationships with banking clients supporting growing clients’ portfolio and program through solutions consulting and flawless project delivery- Configured and executed changes to deliver multiple loyalty program initiatives within client timelines and variable delivery dates- Worked across Loyalty teams ensure the client’s requests were planned and executed as requested- Supported QA, UAT, and Production First Occurrence testing of active projects. - Researched, analyzed, and resolved client reported defects during UAT testing and internally reported defects during QA testing utilizing Linux command line and SQL Server database

Responsible for ensuring that post-production issues related to the TSYS Loyalty solutions are resolved as quickly as possible. This entails extensive research, resolution, and root cause analysis of issues which can be associated with Loyalty's distributed technologies, user interfaces or client specific configurations.- Lead resolution and root cause analysis efforts of post-production issues by working with cross-functional teams, fostering customer relationships- Ownership of client communication in regards to issue resolution and details gathering- Used troubleshooting methodologies and data analysis to research, analyze, and resolve issues associated with TSYS distributed technologies, user interfaces, or client specific configurations

Project Management - Testing: Coordinated with outside contracted company, SynsorMed, to test the CAIREview mobile and web application. Software Development and Database Management for in-house designed test boxes to calibrate and verify functionality of in-process and finished product.Sustainment Engineer for production software and testers for the Comfort production line.- Utilized Microsoft SQL Server and SQL to extract and analyze complex data and identify anomalies, trends, and risks to provide useful insights to improve internal quality and production controls- Developed and implemented new software solutions for custom calibration and test stations, resulting in a significant increase in the efficiency and accuracy of medical device manufacturing quality control testing- Tested and validated software solutions to ensure functionality and compliance with regulatory standards, contributing to a 15% reduction in defects during the manufacturing process- Utilized Microsoft SQL Server to extract and analyze complex data and identify anomalies, trends, and risks to provide useful insights to improve internal quality and production controls- Coordinated with project management staff on database and software development timelines and project scope- Coordinated with Senior Engineering to evaluate, implement, and improve software

Function as an Electrical Instrumentation Engineer at the Low Speed Wind Tunnel which specializes in aerodynamic testing of a wide range of test articles. • Held DoD Secret Security Clearance.• Implemented, tested, troubleshot, documented, and maintained solutions for the integration and testing of in-house and external test articles.• Electronic hardware implementation and integration for data collection. • Upgraded electrical testing systems – Multi-axis stepper motor system.• Utilized LabVIEW to design and modify programs that allow for electronic hardware control and communication, data collection, manipulation, and display for customer or facility usage.• Created electrical schematics for the documentation of new and old systems using Visio software. • Worked closely with internal and external customers daily. • Collaborated with a team member to author the Low Speed Wind Tunnel Operation’s Manual.• Led interdepartmental efforts to update calibration procedures and documentation. • Performed and documented device calibration procedures, data, and deviation.• Recipient of a Special Recognition Team Accomplishment Award.

Served at a church in the community offering a blend of casual and formal, contemporary and traditional worship services.Responsible for management of technical services as related to setup and operation of lighting equipment in television and film• Worked with bands to achieve desired results• Establish proper lighting requirements while working with the lighting director to ensure exact interpretation of their creativevision all while under pressure and time constraints• Programming and operating lighting software to ensure proper lighting displays including color and display design; oftenchanging during service based on the activity cues• Worked with Sound Technicians for testing of sound and microphones.• Performed system troubleshooting repair and adjustment.

Served at a state of the art facility specializing in Otolaryngology to evaluate and treat both adult and pediatric patients for a wide range of ear, nose, throat and neck conditions.Opportunity for exposure to the inner workings of a Otolaryngology center and the related research.• Collected medication and medical data from company systems to perform experimental research to determine which of the two different types of diagnostic tools better diagnosed Laryngopharyngeal Reflux Disease• Offered Findings – There was not a large enough statistical difference to determine whether one diagnostic tool was better than the other based on the data collected• Presented experimental findings to a board of judges and internship supervisor for review and assessment