Emily Pierre Email & Phone Number

Atlanta, GA, US

Winooski, Vermont, US

Winooski, Vermont, US

Atlanta, Georgia, US

- Responsible for Interviewing, mentoring and empowering diverse teams of support specialists and training new hires on support processes- Identify key metrics for quicker times to resolution by combining data from Salesforce, Zoom phone, and product usage- Consistently developing internal training and collaborating with SMEs on client webinar topics to.

Atlanta, Georgia, US

- Designed and implemented processes for handling customer support requests in Salesforce- Piloted newly designed workflows by fulfilling support requests, documenting pain points and success with a project team

Atlanta, Georgia, US

- Led complex account maintenance and new implementations, owning 40+ accounts specializing in clinic-based and hospital Radiology groups with zero churn- Partnered with clients on-site to ensure satisfaction, thorough training of administrators, and complete understanding of group structure and knowledge of industry terminology

- Supported healthcare professionals in the ABA field using our data collection platform to treat patients on the Autism spectrum and analyze clinical data- Identified customer requirements to adapt to specialized clinical environments utilizing an array of devices and operating systems while maintaining proper HIPAA compliance- Produced custom reports.

- Implemented Agile processes within a team starting with 10 developers, aligning members at daily standups, sprint planning sessions, and post-release retrospectives - Gathered research and hired SMEs for two products in beta and coordinated a collaborative hiring process to fully staff the full launch of each new product

- Performed support for healthcare professionals via chat, email, and live phone calls- Designed and launched automated internal support processes within Zendesk to reduce customer effort when processing requests

Built relationships with a variety of top-tier Atlanta restaurant executives to provide a high-quality and dynamic selection of center-of-the-plate proteins and specialty products

Crossville, TN, US

Managed sales and lead generation of Tile, Stone, setting materials and substrates, catering to Architects, Designers, Contractors as well as the public in a highly active market as one of the nation’s top-performing showrooms.

Statesboro, Georgia, US

Performed literature review, created and administered surveys for data collection and analysis while ensuring informed consent, contributed 3D-modeled visuals for use in research publication, and presented research on campus. Primary Project: Wu, Wei & Handziuk, Emily. (2013). Use of Building Information Modeling in Aging-in-Place Projects: A Proof of.

Went on site visits, organized meetings with sales reps, helped with marketing and website design, observed the design process, helped pick samples, went to showrooms, took interior measurements, and sat in on client meetings.

Bachelor Of Science, Interior Design, French (Minor)

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program