Emily Malsch Pratt Email & Phone Number

Amherst, Ma, Us

Waltham, Massachusetts, United States

Northborough, Massachusetts, United States

Analyzed and improved existing Emergency Planning processes, policies, and documents, including Emergency Response Plans, to ensure regulatory compliance and effective preparation for emergency events.Managed stakeholder relationships across the US business and with external regulating agencies, and collected feedback from key personnel to continuously improve emergency response.Supported development and facilitation of training and exercises of company Emergency Response Plans in both in-person and virtual formats.

Waltham, Massachusetts, United States

Managed After Action Review project database of over 875 action items and acted as Emergency Planning representative to liaise with project owners across the US business to improve emergency response processes.Supported ad hoc response needs during emergency events, such as facilitating briefing meetings, recording outage data, creating and distributing organizational charts, communicating with field-based employees, and locating staging sites.Executed Accounts Payable process for all department expenses and reconciled payments against department-wide budget.

Waltham, Massachusetts, United States

Compiled, monitored, and managed key performance indicators and their supporting actions across all parts of the company under continuous review and provided advice and direction on the steps necessary to improve performance within the framework of established policies.Analyzed, monitored, and tracked Service Level Agreements (SLA) and KPI performance, interfacing with business functions to ensure service levels are maintained and within budgeted guidelines and performance commitments.Supported and advised in the transition of training materials from a classroom experience to an engaging asynchronous remote learning environment.

Waltham, Massachusetts, United States

Conducted research on topics such as Human Resources, Sharing Economy, and Organizational Behavior to assist professor publications.Greeted and aided students, professors, and staff who enter the office.Organized and/or designed professors’ syllabi, course materials, and teaching resources.

Waltham, Massachusetts, United States

Built a welcoming and inclusive living community for on-campus students coming from a variety of diverse backgrounds.Mediated conflicts between residents and offered emotional support.Enforced residence hall policies and maintained safety/security of building and residents.

South Windsor, Connecticut, United States

Performed audits to assess bi-weekly impact of store operations on the company’s financial health.Invited and interviewed potential candidates to fill open positions within six store locations.Collected, researched, and analyzed delivery and daily operations data, then presented recommendations for improvement.

Northampton, Massachusetts, United States

Managed Energy Credits application operations for Berkshire, Hampden, Hampshire, and Franklin counties.Created user-friendly online application forms to improve processing efficiency.Spoke with customers and installers to answer questions and assist in application process.

Master Of Science - Ms, Learning Experience Design

Learning Experience Design is at the crossroads between Instructional Design and User Experience Design. This Master's program is helping.

Bachelor Of Science - Bs, Managment (Supply Chain And Operations); Earth, Environment, And Global Sustainability, Summa Cum Laude

Activities and Societies: Residence Hall Association/Trees Hall Council (Policy Coordinator); Delta Sigma Pi Professional Business.