Emily Martinelli Email & Phone Number

Bellevue, Washington

Bellevue, Wa

• Process Improvement: Identify opportunities for process improvement and develops strong and rational business cases for change.• Compliance Documentation: Develop documentation for processes, procedures, and training and draft email templates for both routine and complex customer queries.• Regulatory Audits: Ensure process compliance with state and federal export regulations; coordinate quality audits of partner warehouses and facilities.• Quality Agreements: Lead the quality agreement process from receipt to approval.• Customer Relationship Management: Manage internal and external customer interactions and requests through programs such as Microsoft Dynamics and SharePoint.

Philadelphia, Pa

• Business Development: Led the development of five business proposals, the contract negotiation renewals of four clients, and the acquisition of three clients worth a combined $11m. - Researched client and product information fundamental for use in the business cases and proposals and created and edited master documents.• Project Management - Client transitions: Transitioned three strategically significant clients to Elsevier; liaised with colleagues in production, finance, and commercial sales for 16 new journals as part of an integrated product team; defined the documentation, procedures, and responsibilities for future transitions. - Journal update: Captured and aligned stakeholder requirements with project goals; established data record of authority and document references; reduced time spent on reporting by 90% through automation. - Product master data / Information gathering tools: Improved the user interface of two systems fundamental for new products and product group changes by incorporating help tips, reducing the number of steps needed, and product testing. The improvements increased the transparency and traceability of both systems while decreasing the number of rejections due to incomplete information. • Business Analytics: Analyzed and aggregated reports for external clients (editorial offices and societies) that clearly and effectively presented their journals' performance (e.g., circulation, finance, website usage, market trends, and advertising). Trained new hires on reporting tools and acted as a knowledge resource for colleagues with questions about the tools and reports needed.

Philadelphia, Pa

• Finance and Payments: Processed in excess of $12 million in editorial fees and purchase requisitions; wrote, sent out for signature, tracked, and retained records of Guest Editor agreements valued at $18,000; assisted with budget updates and journal pricing. • Marketing: Coordinated newsletters, advertisements, and updates to websites with over 1m page views per year.• Customer Service: Coordinated weekly subscription updates for a client to ensure that all 4,500 members could access their journal entitlements.

Philadelphia, Pa

Nonprofit working with underprivileged children in eastern Pennsylvania.• Financial Support: Reconciled financial statements for ongoing operational costs of executives.• Human Resources: Tracked and updated employee information and payroll, and ran background checks for 14 fulltime and 30 seasonal employees• Computer Programming: Programmed macros in Microsoft Excel to automatically create check requests, which saved about 75 hours in direct labor in the first year of implementation.• Schedule Management: Organized facilities arrangements for meetings, hotels, and program sessions for the Chief Operating Officer and project executives. • Customer Service: Fulfilled a customer service role for program participants.

Terre Haute, In

• Reporting and Documentation: Wrote clear and succinct reports detailing the quality of the tested discs, which mitigated the risk of mass producing defective products.• Data Entry: Entered and tracked media in databases to minimize loss of discs.• Production Schedules: Updated production schedules for customers to access accurate and up-to-date information and for Media Test Center to follow correct procedures, which allowed the MTC team to work more efficiently and provide accurate timeframes for customers. • Invoicing: Managed customer billing on all Media Test Center executed projects.

Terre Haute, In

Gained proficiency in using the copier, shredder, laminator, scanner, and fax machine as well as the Microsoft Office programs including Word, Excel, PowerPoint, OneNote, and Outlook. Balanced conflicting expectations and projects resulting from multiple bosses with different interests. Trained new student workers in shipping procedures and laptop handling. Contacted businesses for invoices and submitted purchase orders for payment.

Valparaiso, In

Managed contact and billing information for around 500 subscriptions for the literary journal. Contacted authors to notify them of acceptance and pay and publishers to request books for reviews. Developed professional financial management skills by recording, storing, and depositing income and monetary payments and donations. Organized new submissions and sent letters notifying authors of our acceptance or rejection of their essays, poems, book reviews, or articles. Sent the journal to Valparaiso University alumni and honor students in order to increase awareness and generate interest in our newly redesigned product. Communicated with subscribers to ensure customer satisfaction by promptly returning phone calls, resending copies of the magazine, and notifying recipients of their gift subscriptions.

Valparaiso, In

Graded and corrected homework projects and quizzes within two days of receiving them.Met with Latin students; helped them learn grammar, scansion, vocabulary, and syntax; and led study sessions which developed communication and interpersonal skills.

Bachelor Of Arts, Classics, English, 3.844

Activities and Societies: Eta Sigma Phi (President), Sigma Tau Delta, Phi Beta Kappa, Janus Book Club (Co-founder), Hand bell.

Graduate Certificate, Publishing, 3.7

Emphases: Editing, Proof Reading, Marketing, Subsidiary Rights, and Acquisitions as pertaining to Electronic and Print Books. Experience.