Emily Marvel Email & Phone Number

• Assisting in the implementation of new initiatives and/or changes to Orientation 2018 through understanding project goals, adhering to budget and timelines, and supporting other staff• Liaising with and supporting several other campus orientation planners in the coordination and execution of their individual orientation programming• Liaising with external partners to ensure the coordination and execution of a seamless orientation week• Receive, organize and manage campus wide space requests/bookings for over 200 events as well as coordinating Facility Management needs

• Supported and assisted in the development and implementation of Ryerson’s Co-Curricular Recognition Program through its inaugural year available to the Ryerson community• Created marketing briefs and content calendars to effectively promote the program through print and digital campaigns• Administrative lead for program tasks, which included bookkeeping, website management, and planning

Student Life Department

Student Leadership Assistants assist with the coordination of programs and initiatives that promote and develop leadership skills within Ryerson University's current community. Duties included: Event/Project Management: • Assisting with the development and coordination of all events hosted by RU Leadership• Coordinating with presenters and liaising with various student clubs and on‐campus departments (such as Campus Planning and Facilities, Food Services and Media Services) to ensure that room bookings, food orders, and technical/logistic equipment needs are met.• Collaborating with the student leadership team to moderate Level Up, ConnectRU and RU Leadership platforms (social media, D2L, etc.)Community Building:• Liaise with the various on‐campus departments (such as all units in Student Life, Student Housing Services, Athletics and Ryerson Faculties) to ensure that leadership at Ryerson is a cohesive and consistent experience for students. • Liaising with a variety of on‐ and off‐campus teams/organizations in order to help coordinate the logistics of select small (e.g. workshops) to large‐ scale (e.g. conference) events.Research and Innovation• Research and assist with the implementation of trends and best practices in student leadership and engagement.

Housing And Residence Life

A member of Residence Services Desk Staff is an individual who is capable of functioning independently while working as part of a team, who is attentive to details, and who possesses excellent communication, customer service and multi -tasking skills. Residence Services Desk Staff are responsible for access control to Pitman Hall and the International Living/Learning Centre residences while also serving as an important source of information and support for residents and their guests.Duties Include:• Access control – ensuring that only residents are permitted in the building, that guests are signed in appropriately and access to parking garage is properly monitored.• Customer Service – ensuring that residents and their guests are greeted pleasantly and politely, passing along general and particular information about residences, Ryerson campus and Toronto as a whole.• Administrative Duties - Assisting residents file work orders for maintenance or cleaning. Managing the incoming and outgoing mail parcel system behind the desks. Assisting with check-ins for the Commuter Hostel program.• Support - Connecting with residents on a personal level to provide the support and help they need in their transitional year. Using past and current experiences living off-campus to share advice.• Programming - Developing or assisting other staff with passive and active programming geared towards the residents.

Housing And Residence Life

Guest Service Agent is capable of functioning independently and as part of a team, who is attentive to detail and possesses excellent communication, customer service and multitasking skills. Guest Service Agents are responsible for reservations, check-ins and check-outs while providing an efficient and friendly experience to guests from arrival to departure.Duties included:• Reservations –respond to inquiries about the Housing & Residence Life (HRL) facilities and receive and enter reservation requests• Check-in/Check-Out- follow proper check in and out procedures while providing a high level of service for visitors/guests to HRL residences• Guest Services – Answers and assists guest requests/complaints and facilities communication with other functional partners, such as housekeeping, maintenance, food services for proper follow up• Concierge – providing information, directions and general help to students/guests in person and on the telephone• Shift Reporting - Logging all incidents during shift for review and communication to other team members• Cash Handling – responsible for handling cash float, taking debit and credit card payments Mail – Signs for packages, ensures proper documentation of all packages are logged and prepares mail for mail carrier to pick up• Access control – ensuring only residents/registered guests are permitted in the building, guests are signed in appropriately and access to the parking garage is controlled and monitored• Confidentiality – Maintain confidentiality in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA); that key replacement procedures are properly followed, and that communication that contains sensitive information is safely guided