Monitor regulatory changes for all brand-networks to ensure the fraud resolution products remain compliant with financial industry regulations. Create innovated plans to enhance product capabilities for optimum client usage and increase revenue opportunities. Manage a product suite including consulting with clients to provide product solutions for the clients needs. Track product revenue and provide updates to executive level management.

Analyzed regulatory changes published by American Express, Discover, MasterCard and Visa brand-networks to craft policy and technical changes to the First Data system. Created and executed test scripts to ensure system enhancements were implemented effectively. Provided training for internal and external clients for any system enhancements made as a result of a regulation change. Managed the business and technical relationship between First Data and the brand-networks.

Utilized strong First Data knowledge to consult with converting issuers. Partnered with sales force teams to increase company revenue by providing converting clients with product offerings that would optimize their business solutions. Managed conversion related projects to achieve a successful implementation and overall client experience. Worked as an individual contributor and on a team to support the conversion.

Served as a liaison for internal and external clients for issues pertaining to fraud and dispute exception processing. Utilized analytical and listening skills to investigate consumer credit and debit card dispute cases in the allotted regulatory timeframes. Performed report validation and settlement discrepancies during project implementations. Maintained a thorough understanding of each brand-networks dispute processing regulations for fraud and dispute claims.

Coordinated several delivery fleets to accommodate customer deliveries. Responsible for customer communication specific to delays in delivery schedules would be incurred. Enhanced the inventory control process for damaged or lost inventory during the delivery process, resulting in recovered revenue of over ten million dollars annually. Re-engineered the delivery damage claim process between NFM and the delivery fleet vendors; resulting in renewed contractual agreements. Created training… Show more Coordinated several delivery fleets to accommodate customer deliveries. Responsible for customer communication specific to delays in delivery schedules would be incurred. Enhanced the inventory control process for damaged or lost inventory during the delivery process, resulting in recovered revenue of over ten million dollars annually. Re-engineered the delivery damage claim process between NFM and the delivery fleet vendors; resulting in renewed contractual agreements. Created training materials and facilitated training sessions for internal colleagues and delivery fleet staff. Show less