I've worked as an Online Business Manager / Operations Manager for the past 5 years. The clients I've worked with have primarily been online business coaches, wellness coaches, and yoga teachers. I have supported all facets of businesses, from team management to client management to marketing. I have a high level of experience in creating Standard Operating Procedures and training materials for the team, as well as crafting a seamless client experience.Another large part of my past and current roles has been automating and streamlining the business. I've set up automations in a variety of areas, including client onboarding, team member hiring, uploading zoom calls, payment notifications, and more. I am very experienced managing projects and know the ins-and-outs of how to keep the project management workspace as organized and efficient as possible.Other major tasks that I do for clients include: KPI and metrics tracking, online course management (creating courses, uploading videos and materials), setting up landing pages and funnels, managing clients (i.e., onboarding and offboarding, keeping up with their subscriptions/payments, sending gifts and greeting cards, answering support inquiries), and scheduling and repurposing content to other platforms.The clients I work with have established small businesses and are looking for a long-term team member to support them with managing the day-to-day. They want to further refine their systems and strategies to improve their client experience, spend more time in their zone-of-genius, and increase revenue. If you this sounds like something you're looking for and you'd like to discuss if working together could be a good fit, just navigate to the link below to schedule a call.https://calendly.com/emilymcclain/30-min-call/