Emily Mcmullan Email and Phone Number
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A dedicated and results-driven healthcare information technology professional with demonstrated expertise in Epic application analysis, application configuration, functional and technical support, problem ticket analysis and resolution, system maintenance and upgrades, and end user training/education. Specializes in supporting inpatient providers through IT. Excels at analyzing, troubleshooting, and resolving technical issues. Additional clinical background in the mental health field. Proven success in driving performance and ensuring end user satisfaction.
Accenture
View- Website:
- accenture.com
- Employees:
- 407706
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Epic Inpatient Orders ConsultantAccenture Aug 2023 - Present
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Application Advisor, Orders App LeadNordic Consulting Partners, Inc. Jun 2021 - Jun 2023Austin, Texas, United States● Perform lab error workqueue maintenance for Softlab, Quest, and Labcorp. Fix routine errors and build new EAPs, LRRs, and update Results Review Tree for end user facing results.● Represent Orders application as App Lead in meetings with all applications to discuss build changes with system wide impact.● Collaborate with external client analysts to test new build or break/fix resolutions before implementation, create tip sheets for end user education, and schedule screen share sessions with analysts and end users to walk through workflows.● Implemented new workflow for client for ordering hospital beds from third party so communication and billing are transparent and costs are reduced.● Configured lab panel to trigger recommended isolation status based on patient’s current isolation flag for infection control.● Troubleshoot outgoing and incoming interface messages for labs, diet orders, EKGs, and various RT orders.● Act as technical lead for Orders team to answer questions related to build and troubleshooting, perform testing in lower environments, and peer review changes prior to change control.● Mentor new analysts through onboarding with team and external clients. -
Epic Analyst IiBaylor Scott & White Health Mar 2020 - May 2021Round Rock, Texas, United States● Configured and provided intermediate functional and technical support for inpatient orders to clinical users.● Assisted with analysis, recommendations for corrective actions, and resolution of problems within Epic.● Organized, built, and tested new inpatient units for COVID overflow at all BS&W facilities.● Led routine meetings identifying tickets incorrectly routed to wrong team to improve future accuracy and quicker resolution.● Mentored trainers and analysts supporting other clinical applications on lab interface build and order transmittal. -
Epic Analyst IBaylor Scott & White Health May 2018 - Mar 2020Round Rock, Tx● Provided support for normal maintenance of upgrades and system maintenance.● Rotated weekly on-call support shifts to respond to patient safety escalations 24/7.● Resolved lab interface errors so results could file to patient charts.● Attended and hosted virtual meetings to discuss software updates, plan new workflow implementation, and assist end users in understanding issues.● Contacted end users regularly to provide education and before closing tickets to verify satisfactory resolution.
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Epic Support AnalystBaylor Scott & White Health Jan 2018 - May 2018Round Rock, Tx● Delivered technical support to clinical end users.● Managed tickets for workflow assistance or broken functionality in a timely manner.
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Staffing CoordinatorGeorgetown Behavioral Health Institute Jun 2016 - Jan 2018Georgetown, Tx● Assign nurses and mental health techs to five psychiatric units based on census and acuity to maintain a safe milieu● Manage timecards daily for 90 direct care employees using Kronos payroll software, ensure PTO hours are submitted, and manually adjust all incorrect time punches and shift differentials● Create and implement new staffing schedule using Excel to eliminate former handwritten schedules and improve understanding among all unit staff● Communicate routinely with all unit staff and house supervisors on most recent scheduling changes through email and phone● Reduce costs for outside agency staff by offering overtime to full time staff● Calculate hours for overtime and outside agency staff between five units on daily and biweekly basis -
Scheduling CoordinatorRock Springs Hospital Aug 2015 - May 2016Georgetown, Tx● Maintain unit safety by staffing three units (~60 employees) based on number of patients with additional staff as needed for acuity and transports● Monitor overtime accumulation to meet budget requirements● Secure coverage for vacant shifts and approve time off requests● Update schedule using Excel on shift by shift basis and notify all staff of urgent changes through phone and email -
Patient Care AssociateRock Springs Hospital Feb 2014 - Aug 2015Georgetown, Tx● Ensure safety and well being of patients under direct supervision of RNs● Provide continuous interaction and role modeling of positive behavior● Perform routine safety checks on patients while maintaining unit safety● Introduce new patients to the unit and prepare them for discharge● Collect lab specimens and perform lab tests as assigned
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Mental Health TechnicianAustin Lakes Hospital Oct 2012 - Apr 2014Austin, Texas Area● Respond to crisis situations using verbal de-escalation tactics and physical restraint training ● Document legibly on patient behavior and participation throughout shift● Communicate effectively with coworkers, patients, and visitors● Perform routine vital sign checks
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Mental Health TechnicianOld Vineyard Behavioral Health Services 2011 - 2012Greensboro/Winston-Salem, North Carolina Area● Monitor and record behaviors and whereabouts of patients throughout shift● Assist in group therapy discussions● Communicate with supervisors, nurses, and other mental health technicians and update records● Encourage positive conduct and verbally deescalate aggressive behaviors
Emily Mcmullan Skills
Emily Mcmullan Education Details
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Psychology
Frequently Asked Questions about Emily Mcmullan
What company does Emily Mcmullan work for?
Emily Mcmullan works for Accenture
What is Emily Mcmullan's role at the current company?
Emily Mcmullan's current role is Epic Inpatient Orders Consultant.
What is Emily Mcmullan's email address?
Emily Mcmullan's email address is em****@****cwi.com
What schools did Emily Mcmullan attend?
Emily Mcmullan attended Appalachian State University.
What are some of Emily Mcmullan's interests?
Emily Mcmullan has interest in Human Rights, Animal Welfare, Arts And Culture.
What skills is Emily Mcmullan known for?
Emily Mcmullan has skills like Behavioral Health, Mental Health, Customer Service, Healthcare, Critical Thinking, Cpr Certified, First Aid, Medical Records, Case Management, Psychology, Nursing, Hospitals.
Who are Emily Mcmullan's colleagues?
Emily Mcmullan's colleagues are Prince Jaiswal, Kuber S, Amber Hunter, Jyoti Chuphal, Mark Joseph Madriaga, Matt Peterson, Lise Greuillet.
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