* Accountable for ensuring overall quality execution of business and technology consulting across Salesforce engagements.* Set strategic direction for the Salesforce team.* Drive overall client account growth through a combination of business development, talent management, oversight of delivery work, and thought leadership. * Team & individual development: Responsible for people/career management and project staffing.* Account Management/Business Development: work with our Sales and Client Partners to build pipeline and develop GTM strategies.* Collaborate with other key delivery roles to manage scope, translate difficult technical solutions into business terminology, and provide client expectation management, risk identification and management, and if necessary, air cover for the team. * Serve as an Engagement Lead, managing engagement risk and project economics, including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client. * Serve as a trusted advisor for large, complex deliveries; drive conversations with our customer's enterprise architects and business stakeholders armed with best practices for enterprise architecture functions.

Design, build, lead, and release high complexity Salesforce implementations acting as a Salesforce solution architect, configurator, scrum master, and business analyst, responsible for solution architecture, hands-on Salesforce configuration, enforcing best practices, and managing overall Salesforce delivery.

Design, build, lead, and release high complexity Salesforce implementations acting as a Salesforce solution architect, configurator, scrum master, and business analyst, responsible for solution design, hands-on Salesforce configuration, enforcing best practices, and managing overall Salesforce delivery.

- IT Business consultant driving strategic Salesforce.com initiatives within The Hartford, responsible for managing stakeholder needs, providing creative yet practical recommendations, and implementing effective Salesforce solutions that serve our customers and positively impact our bottom line. - Owner of The Hartford’s Small Commercial Direct Sales Salesforce.com instance.- Manager of three Salesforce administrators, responsible for delivering a high quality digital experience for our users.

- Business consultant driving strategic Salesforce.com initiatives within The Hartford, responsible for managing stakeholder needs, providing creative yet practical recommendations, and implementing effective Salesforce solutions that serve our customers and positively impact our bottom line.- Rotation Manager for The Hartford's Ops, Tech, and Data Leadership Development Program, responsible for managing and coaching one LDP participant over recurring 6 month rotations on the Salesforce.com team.

Completed four 6 month rotations across various business units, developing core critical thinking and leadership skills:Rotation #4 | Salesforce.com Business Analyst- Supported Salesforce implementations for various lines of business by documenting, managing, and socializing requirements.- Executed the build and roll out of Chatter to over 50 Small Commercial and Personal Lines representatives to facilitate collaboration.Rotation #3 | Commercial Markets Business Analyst, Process Owner, and Communications Lead- Supported a multi-year IT transformation project by analyzing, documenting, and socializing business requirements.- Drove process improvements across commercial markets by managing a team of 9 process champions responsible for investigating and executing on process improvement initiatives.- Communication Lead to the Commercial Markets SVP, responsible for increasing employee engagement and department branding through the promotion of our IT learning platform, town halls, blog posts, and process improvement newsletters.Rotation #2 | Personal Lines Project Manager - Successfully managed and executed the production readiness work-stream of a multi-year technology transformation initiative impacting Consumer Markets. Produced a multi-year CBA illustrating the impact of a multi-year technology transformation initiative impacting Consumer Markets.Rotation #1 | IT Maintenance Analyst - Supported and analyzed incidents for various IT applications. Developed a financial analytics tool to be used by IT App Owners to analyze spend on invest and maintenance initiatives.

- Analyzed current processes and developed a recommendation for improving new vendor data collection, storage, and management enterprise wide- Analyzed and improved our project activation process by utilizing new technologies and process improvement methodologies- Collected and managed risks for a multi-year technology enhancement initiative.

- Supported Davol’s mission to advance the delivery of healthcare by evaluating the SIOP process to improve forecast accuracy and resultant order fulfillment of medical supplies and devices. - Analyzed the accuracy of Davol’s aggregate versus granular, bottoms-up forecasts with the goals of; identifying benefits and weaknesses of each, facilitating integration of the two processes, and aligning revenue and inventory expectations. - Discovered forecast accuracy patterns highlighting areas for SIOP improvement, including new product launch and mature product cannibalization. - Researched industry best practices in SIOP, and recommended areas for process improvement.