As Director of Operations, Emily is responsible for ensuring the health of Ogilvy's Experience Design group across all departments. With more than eight years of experience in client services, Emily drives agency operations with a proactive, holistic approach, focusing on our financial performance, business processes, project management, and talent utilization. Responsible for the healthy business functioning of Ogilvy’s Experience Design group during the final stages of an acquisition, with particular focus on delivery processes and tools, staff optimization, and finance; also served on the broader agency leadership teamPromoted to role after an extensive assessment of all parts of an $18M revenue unit and presentation of strategic recommendations Implemented changes in the first quarter alone that enabled 35% more visibility into where all organizational hours were being spent, enabling department managers to more proactively assign team timeResponsible for a single-year staff utilization increase of nearly 30% Led the organization through the final stages of a full acquisition, including training and implementation of tools and processes as well as leadership during culture shiftDeveloped and presented on resource optimization procedures that would scale across the newly merged Ogilvy USA

Responsible for the leadership and development of a team of account, program and project managers, in addition to serving on broader agency leadership teamPromoted to the role because of extensive success leading the organization’s largest and most strategic client accountsLed the team through numerous shifts in financial reporting, forecasting and compliance needsImplemented a transparent system for all project financials to allow team members to focus more strategically on client and project success Coached team members through escalated project or account issuesLiaised between project management and client finance, guiding team members to understand and balance client success and business priorities

Responsible for the leadership, client service, and growth of the agency’s largest ($1M+) accountsCreated successful experiences for a wide range of clients, including Fidelity, Aetna, Boeing, Wells Fargo, Intuit, Cabelas, CGI, National Geographic and FedEx. In many instances, doubled or tripled account size during the tenure of the relationshipMaintained full program budgets, timelines and scope, working through changes to any of the three with the client and staying attuned to long-term success metricsLed strategic project planning, timing and estimation in line with a client’s overall roadmapParticipated in account growth strategies and effort trackingWrote, negotiated and reviewed all Statements of Work to ensure client and agency successWorked closely with Client Finance to provide pricing and make informed business decisionsDeveloped a simple project estimation tool that was adopted for use across the delivery organization

Responsible for the health of the client relationship as well as the maintenance of a client’s project budgets, timelines and scopeWorked directly with clients to plan and estimate projectsCommunicated consistently with clients to ensure aligned expectations and outcomesMaintained all SOWs and change requests Directed internal team to successful delivery