Emily Mobley Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Cincinnati, Oh, Us

- Used Agile Methodology to plan, monitor, and ensure successful delivery of IT and Cybersecurity projects from definition phase through completion.- Coordinated with client stakeholders to develop project plans, visions, and schedules for over 200 projects. - Managed a remote team of 4 Project Coordinators who were responsible for deploying over 20 technical resources for IT, Cybersecurity, and Cloud-based projects. - Led daily standup meetings with project teams to discuss progress, priorities, and mitigation plans.- Updated, documented, and implemented project templates and timelines for over 30 project types.- Worked with lead engineers to identify new processes, establish timelines, and create documentation for our knowledge base.

Dayton, Oh, Us

- Managed over 200 hardware and software implementation projects with timelines of up to 6 months.- Coordinated with teams across the company and external stakeholders to ensure all pieces of a project were prepared correctly and on time per the project plan.- Worked with over 150 clients across the United States, Canada, and Puerto Rico.- Completed training that allowed me to legally handle sensitive consumer financial and credit reporting information.- Lead internal company project teams to update all customers on newest releases of software and hardware. - Utilized Microsoft Excel to pull reports used by the Sales team to successfully sell our service solution to 460 customers.

Dayton, Oh, Us

- Provided 1200 comprehensive remote training sessions using a series of personalized webinars.- Conducted an extended phone and email follow up with each customer for a period ranging from one week to two months.- Produced over 100 pages of documentation for new products as they were launched by Development, including training talk tracks, project guides, and project checklists. - Trained new-hires on department policy, operating procedures, responsibilities and expectations for 3.5 years, beginning six months after my start date.- Shared and demonstrated expertise on over a dozen software solutions with new hires as part of their on-the-job training.

Dayton, Ohio, Us

- Worked in a museum setting interpreting exhibits for dozens of guests per day. - Ran educational programs for visiting school groups 3-7 times per week. - Collaborated effectively with staff members to complete projects for the organization. - Acted as Assistant Camp Director during the summer.

- Managed a university residence hall floor of ethnically diverse undergraduate students- Assisted first year students in their transition to college life- Provided immediate crisis response for the residence hall while on duty or on call- Counseled students on various personal and academic issues- Facilitated programming, lesson plans, and other educational components in alignment with the residential curriculum- Practiced conflict management skills- Maintained building security and guest check-in policies while working the front desk